Senior HR Specialist, Shared Services HR

Job Description

The Position

We are seeking a Senior HR Specialist to join our HR Services team in Kuala Lumpur, Malaysia. In this role, you will provide expert-level support for employee lifecycle processes across the region, ensuring a seamless and efficient experience. You will manage complex HR transactions, mentor junior team members, and serve as a key escalation point for challenging employee inquiries. Additionally, you will drive process improvements, ensure compliance with regional labor laws, and collaborate closely with HR Business Partners, Payroll, and Centers of Excellence (CoEs) to enhance HR service delivery.

Responsibilities

• Employee Lifecycle Support: Manage and execute complex employee lifecycle transactions, including onboarding, promotions, international transfers, employee exits.
• HR Systems & Data Integrity: Oversee the maintenance of employee records in HR systems, ensuring accuracy, compliance, and alignment with global HR policies. Ensure data feeds to external providers happen accurately and on time.
• Employee Inquiries & Case Management: Serve as the first point of contact for employees across the region, providing timely and accurate responses to HR related queries and closely partnering with and/or escalating to regional/market HRBP's where appropriate.
• Mentorship & Training: Support the development of junior team members by sharing expertise, providing training, and acting as a subject matter expert in employee services.
• Manage HR vendors, ensuring adherence to SLA, collaboration on issues and risks raised, and a smooth day to day operation.
• Benefits & Payroll Coordination: Collaborate with benefits teams and payroll providers to ensure smooth processing of employee benefits and accurate payroll transactions.
• Compliance & Documentation: Ensure adherence to local labor laws, company policies, and data protection regulations (e.g., GDPR), while maintaining accurate documentation.
• Continuous Improvement & Process Optimization: Identify inefficiencies in HR service delivery, propose solutions, and support the implementation of process enhancements and automation initiatives.
• Collaboration with HR Stakeholders: Work closely with HR Business Partners, CoEs, and external vendors to ensure alignment and consistency in employee services across multiple countries.

Required Education, Experience And Skills

• 5+ years of experience in HR operations, People Managing Experiecnes , shared services, or employee services, with a focus on HR processes across Asia Pacific.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience working in a multinational environment, supporting multiple countries.
• In-depth knowledge of HR policies, employment regulations, and best practices across Asia Pacific.
• Proficiency in HRIS systems (e.g., Workday, SAP SuccessFactors) and case management tools.
• Strong problem-solving skills and ability to manage escalations effectively.
• Excellent communication and interpersonal skills, with the ability to engage with employees at all levels.
• Experience mentoring or training junior colleagues is a plus.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in English & Mandarin; Japanese, Bahasa Malay, Indonesian or Thai are highly desirable.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Search Firm Representatives Please Read Carefully

Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status

Regular

Relocation:

No relocation

VISA Sponsorship

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Shift

Flexible Work Arrangements:

Valid Driving License

Hazardous Material(s):

Number Of Openings

1