Customer Success Manager

About The Organisation

Our client is a rapidly growing international software company that helps audit and finance professionals improve the way they work through technology, automation, and AI-driven solutions.

With a global customer base and a strong presence within the audit and accounting industry, the organisation has become a trusted partner to many leading professional services firms and finance teams worldwide.

The company combines the pace and innovation of a technology scale-up with the expertise of professionals who understand the audit and finance landscape.

The Opportunity

This is not a traditional sales role.

Instead, you will act as a trusted advisor to audit and finance professionals, helping them maximise the value of a market-leading platform while driving adoption, process improvements, and business transformation.

This role offers a unique opportunity for professionals with an audit background to remain close to the profession while transitioning into a technology-focused environment.

Key Responsibilities

• Guide customers through onboarding, implementation, and adoption programmes
• Deliver training sessions and best-practice workshops
• Act as a trusted advisor to audit and finance stakeholders
• Support internal customer champions and key users
• Identify opportunities to improve workflows and processes
• Build long-term relationships with customers
• Collaborate closely with Product, Engineering, Sales, and Solutions teams
• Drive customer engagement, retention, and success
• Facilitate business reviews and strategic success planning
• Support customers in leveraging automation and AI capabilities effectively

What We’re Looking For

• At least 2 years of experience within Audit, Assurance, or a related field
• Background within a Big Four, Next Nine, or similar professional services environment
• Strong communication and stakeholder management skills
• Customer-oriented mindset
• Interest in technology, AI, and digital transformation
• Ability to engage confidently with senior stakeholders
• Fluent English communication skills
• Additional European languages are considered a strong advantage

What’s on Offer

• Competitive salary package with performance-based bonus structure
• Hybrid working model
• International and collaborative environment
• Strong learning and development opportunities
• Clear career progression pathways
• Exposure to innovative technology and AI solutions
• Regular team events and company-wide gatherings
• Opportunity to join a fast-growing organisation with significant long-term growth potential

Location

Amsterdam area (hybrid working)

This opportunity is ideal for audit professionals looking to leverage their expertise in a client-facing role within a high-growth technology environment while remaining closely connected to the audit and finance industry.

Oliver James

Oliver James is a specialised recruitment partner with a strong network within finance. Through Oliver James, you gain access to challenging opportunities at leading organisations across the Netherlands.

We actively invest in your development by offering training opportunities alongside your role, including programmes within finance, risk, and controlling. Our approach is personal and focused on your next career step – from the first introduction through to your start in a new position.

We take the first step. Will you take the second?

Interested?

Send your CV by applying to this vacancy, email [email protected], or call +31 6 39520416.

Apply Now