Product Manager Job

Overview

Job Description

Job Title

Product Manager

Job Code

579708

Grade

I2

Group

Division

Absher Division

Department

Identities Services

Unit

ROLE PURPOSE

The aim is to state the overall significance of the job from the organization’s perspective.

To support the end-to-end management of digital products by contributing to product strategy, market and customer analysis, roadmap delivery, and performance improvement. The role works with cross-functional teams to help deliver product outcomes that meet customer needs, business objectives, and Elm's policies and procedures.

Accountabilities & Activities

This sectio

Key Accountabilities & Activities

This section describes the principal outputs required from the job.

n descr describes the principal outputs required from the job.ibes the principal outputs required from the job.

• Product Strategy & Market Insights
• Support the development and refinement of product strategy and vision in alignment with business objectives and market opportunities.
• Conduct market research, competitor analysis, and customer insight activities to identify trends, needs, and growth opportunities.
• Contribute to product positioning recommendations and strategic initiatives using relevant market and customer data.
• Product Roadmap & Backlog Management
• Support the maintenance of the product roadmap, priorities, and feature backlog in line with market demand, customer feedback, and business goals.
• Assist in defining, documenting, and prioritizing product requirements, user stories, and acceptance criteria.
• Coordinate with relevant teams to maintain visibility of planned releases, dependencies, and product enhancements.
• Product Requirements & Solution Definition
• Gather and analyze business, customer, and operational requirements to support effective product decisions.
• Translate validated needs into clear product requirements and collaborate with design and technical teams on feasible solution options.
• Support the assessment of product risks, assumptions, constraints, and potential impacts on delivery.
• Product Delivery & Release Coordination
• Support product delivery activities by tracking milestones, deliverables, dependencies, and delivery risks.
• Coordinate with engineering, design, quality assurance, marketing, sales, and operations teams to support timely product releases.
• Follow up on product issues and change requests and contribute to resolution actions with relevant stakeholders.
• Stakeholder Engagement & Alignment
• Maintain effective working relationships with business stakeholders, delivery teams, and relevant support functions.
• Provide regular updates on product progress, priorities, risks, and key decisions to relevant stakeholders.
• Facilitate requirement clarification and alignment discussions to support shared understanding across the product lifecycle.
• Product Performance & Analytics
• Monitor product performance indicators, including adoption, customer satisfaction, usage, and business outcomes.
• Support data-driven analysis to identify performance gaps, optimization opportunities, and improvement priorities.
• Contribute to product reports, dashboards, and recommendations that support product decisions and continuous improvement.
• Customer Feedback & Product Improvement
• Gather and analyze customer feedback, service insights, and user research findings to identify improvement opportunities.
• Support the evaluation and prioritization of enhancement requests based on customer value, business impact, and delivery feasibility.
• Contribute to iterative product improvements that enhance the customer experience and product value.
• Product Governance & Documentation
• Maintain product documentation, including requirements, roadmaps, release notes, decisions, and supporting materials.
• Support compliance with defined product management methodologies, governance requirements, quality standards, and approved controls.
• Contribute to the preparation of product-related presentations, business cases, and status reports when required.
• Policies, Processes & Procedures
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
• Information Security
• Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.

Key Accountabilities

Key Activities

JOB SPECIFICATIONS

Academic And Professional Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, Engineering, or a related field.
• Professional certifications or training in product management, agile delivery, business analysis, or related disciplines are an advantage.

Years And Nature Of Experience

• 2-4 years of relevant experience in product management, product development, digital products, business analysis, or a related field.