JOB PURPOSE
To monitor and respond to card and e-payment transactions in real time on a 24/7 basis, ensuring timely detection, investigation, and prevention of fraudulent activities. The role is responsible for protecting customers and minimizing fraud losses by taking immediate action on suspicious transactions, while maintaining high service standards and adherence to established fraud policies and procedures
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JOB DUTIES AND RESPONSIBILITI
- ES
Monitor real-time transaction alerts/report on 24x7 across cards, wallets, ACH, and digital paymen
- ts.Investigate flagged transactions, identify suspicious patterns and report the suspicious and fraud cases on daily bas
- is.Take immediate actions (block card/account, decline transaction, raise cas
- e).Contact customers to verify suspicious activity/transaction when requir
- ed.Accurate document cases in the fraud management syst
- em.Respond to verification requests received from acquiring banks to confirm transactions performed by cardholde
- rs.Review and take appropriate action on compromised cards alerts received from card schemes (e.g., Visa and Mastercar
- d).Ensuring immediate action, respond and investigation on BIN atta
- ck.Escalate complex or high-risk cases to senior te
- am.Follow defined process, rules, and fraud scenari
- os.Follow Bank rules, policy and procedu
re.
MINIMUM QUALIFICATIONS/EDUCATION/EXPERI
- ENCE
Post Graduate Degree Finance and Accou
- ntingFlexible with rotational shifts is
- must2 years' experience in banking/non-ba
nking