Manager: Key Accounts

Job Context

DP World is seeking a proactive and customer-focused Manager: Key Account to manage and grow strategic customer relationships, enhance customer experience, and identify opportunities to increase revenue and profitability. The successful candidate will support the development and execution of account strategies, ensure client satisfaction, and contribute to the achievement of the Business Unit's commercial objectives.

Key Performance Areas (KPAs)

• Manage and grow existing key accounts to increase revenue and asset utilisation.
• Identify and develop new business opportunities within current customer portfolios.
• Build and maintain strong relationships with key stakeholders and customers.
• Support contract negotiations, rate reviews, and implementation of pricing strategies.
• Conduct regular account reviews and customer engagement meetings.
• Resolve customer issues and complaints to improve customer satisfaction and retention.
• Collaborate with internal teams to deliver effective logistics solutions.
• Monitor and report on key account performance metrics and business opportunities.
• Conduct customer satisfaction surveys and identify continuous improvement initiatives.
• Support the identification, reporting, and management of commercial risks.
• Assist with the implementation of client retention and growth strategies.
• Contribute to market intelligence gathering, competitor analysis, and customer profiling.
• Support Finance teams in improving accounts receivable and collection performance.

Qualifications Required

• Bachelor's degree in marketing, Business Management, Commerce, Supply Chain, Logistics, or a related field.
• Membership of a relevant professional body such as NIM, CILT, or NIMN will be advantageous.

Experience and Skills Required

• Minimum of 3 years' post-graduate experience in Key Account Management, Customer Relationship Management, Sales, or Commercial Operations.
• Experience within logistics, supply chain, transportation, warehousing, or related industries.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Sound negotiation and conflict management capabilities.
• Excellent relationship management and stakeholder engagement skills.
• Strong commercial acumen and market analysis capability.
• Ability to identify customer needs and develop value-added solutions.
• Proficiency in Microsoft Office and CRM systems.
• Excellent communication, presentation, and interpersonal skills.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.