Service Manager

Evotrex

United States

Description

Evotrex — Live in Adventure™

Evotrex is redefining the outdoor experience with free, limitless, and tech-driven off-grid solutions. We are seeking an After-Sales Service Manager to build our service network from the ground up and deliver an exceptional customer experience to passionate RV and outdoor enthusiasts.

Key Responsibility:

  • Responsible for the standardization and iteration of services within the designated region, including the establishment and continuous optimization of standards for service network, service efficiency, customer satisfaction, and service costs;
  • Responsible for the construction of the service network within the region, covering chassis service network, traditional RV service network, and the construction and management of service center, including network layout, network management, and local spare parts support;
  • Responsible for the local service operation management within the region, including the management and continuous optimization of various modules such as customer service, repair, outlets, and spare parts;
  • Responsible for handling and closing the loop on major incidents within the region, planning and implementing aftermarket activities, and continuously improving customer satisfaction;
  • Develop and implement local service strategy according to different stages of market development and continuously optimize;

Qualification:

  • 10+ years of work experience, including 3+ years in a regional service position at an OEM or dealership (after-sales, customer service, etc.) is a must;
  • Possesses rapid learning ability and conflict management skills, meticulous logical thinking, and strong analytical and problem-solving abilities;
  • Possesses strong service skills, teamwork spirit, and a strong sense of responsibility; able to adapt to a high-intensity work pace.

Benefits at Evotrex

  • Competitive, High-Growth Compensation: Market-competitive salary with performance-based upside, designed to grow as Evotrex grows.
  • Health, 401(k) & PTO: Comprehensive medical, dental, and vision coverage, a 401(k) program to help you plan for the long road ahead, and a generous 15-day PTO so you can recharge and explore.
  • Quarterly Company Camping Trips: Every quarter, the team heads outside together—camping, exploring, and testing our products the way they’re meant to be used.
  • Work in The Wild — Up to 2 Weeks a Year: Work remotely from parks, forests, coastlines, or anywhere adventure calls.
  • Domestic and International Travel Opportunities: Travel across the U.S. and abroad for product testing, events, media, partnerships, and adventures tied directly to the Evotrex mission.

EEO Statement:

Evotrex Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status.

About Evotrex

Evotrex is a California-based company transforming outdoor travel with intelligent, power-generating RVs built for adventure without limits. Founded by enthusiasts and innovators, Evotrex sets a new standard in the RV industry by blending proven technology, an automotive supply chain, and efficient manufacturing to deliver off-grid freedom with contemporary comfort. Engineered and validated for quality, durability, and seamless indoor-outdoor living, each model is designed to withstand the elements while unlocking new possibilities outdoors. For more information, please visit www.evotrex.com and join our community on LinkedIn, X, YouTube, Discord, Instagram, and Facebook.