Billing Manager
Overview
:The Billing Manager is responsible for overseeing all functions of the billing department, including team leadership, process management, and performance optimization. This role serves as a key resource for billing operations, ensuring accuracy, efficiency, and compliance while driving continuous improvement across billing processes. The position requires strong knowledge of legal billing procedures and experience with billing systems to support operational effectiveness
.
Key Responsibilitie
- s:Provide comprehensive updates and insights on billing operations to senior leadersh
- ipPrepare and review periodic reports (daily, weekly, monthly) to track billing performance and activi
- tyMonitor billing transactions to ensure accuracy, completeness, timeliness, and adherence to internal polici
- esIdentify opportunities to enhance workflows and implement strategies to improve efficien
- cyPartner with attorneys and support staff to develop invoicing approaches that align with client requirements and billing guidelin
- esRespond to billing-related inquiries and deliver a high level of service to internal and external stakeholde
- rsAct as a central point of contact between legal teams, billing staff, and other departments to resolve issues and escalate concerns when necessa
- ryRepresent the billing function in meetings and cross-functional initiativ
- esOversee compliance with timekeeping standards and client billing requiremen
- tsManage the full billing cycle, including ensuring timely and accurate monthly close process
es
Team Leadership & Developme
- nt:Lead the recruitment and onboarding of billing staff to maintain appropriate staffing lev
- elsSupervise day-to-day activities of the billing team and provide ongoing guidance and supp
- ortFoster team development by identifying training needs and coordinating professional growth opportunit
- iesConduct regular one-on-one meetings and team meetings to support performance and engagem
- entEvaluate employee performance, set expectations, and provide constructive feedb
- ackAddress employee relations matters promptly and effectiv
- elyPromote a collaborative, high-performing team environm
ent
Additional Responsibilit
- ies:Utilize available technology and systems to improve operational efficiency and maintain high service stand
- ardsBuild and maintain strong working relationships across teams, including legal professionals and administrative s
- taffExercise sound judgment and discretion when handling sensitive mat
ters
Qualificat
- ions:Bachelor’s degree or equivalent combination of education and exper
- ienceProven experience managing teams in a high-volume billing or finance enviro
- nmentPrior experience within a law firm or professional services setting pref
- erredCandidates should have experience with direct reports (should have experience with hiring, firing, performance reviews
- etc.)Should have experience leading teams of at least 7+ p
- eople5+ years of leader
- ship Must have Aderant exper
ience
Skills & Compet
- enciesStrong understanding of billing operations, financial processes, and system capabi
- litiesAbility to manage multiple priorities and perform effectively in a fast-paced envir
- onmentDemonstrated leadership and team management skills, with a focus on process impro
- vementExcellent project management and organizational abi
- litiesStrong written and verbal communication
- skillsAnalytical mindset with the ability to solve complex problems and implement effective sol
- utionsProficiency in Microsoft Word and
Excel