Laundry Quality Assurance Associate

Job Title: Quality Assurance Associate

Location: Dubai, UAE

Reporting to: Laundry Operations Manager

About us.

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for Logistics Manager who can help us move even faster.

noon’s mission: Every door, every day.

Everyday Labs is our innovation engine. We build and test new ideas fast, from early concepts to real products used by customers. It’s where we explore new technologies, launch new models and push the business forward. High ownership, fast cycles and a focus on what actually works.

What You'll Do

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

The Landury Quality Assurance Associate is responsible for ensuring all processed garments meet established quality standards before dispatch. This role oversees final quality inspections, resolves any discrepancies, and collaborates with internal teams and external partners to address and prevent quality-related issues.

• Conduct final quality inspections to ensure all processed garments meet established quality standards before dispatch.
• Verify item-level reconciliation by cross-checking processed garments against Order Management System (OMS) records.
• Collaborate with partner facility supervisors to coordinate rework, resolve quality concerns, and implement corrective actions.
• Identify recurring quality issues, analyze root causes, and recommend process improvements to enhance operational efficiency.
• Approve completed orders for dispatch, ensuring all quality and reconciliation requirements have been met.
• Investigate damaged, defective, or missing items and work with relevant stakeholders to resolve discrepancies.
• Maintain accurate daily quality assurance reports, tracking performance metrics and highlighting trends for continuous improvement.

What You'll Need

• 2–5 years of experience in quality control or garment/laundry operations.
• Strong analytical and problem-solving skills with attention to detail.
• Prior experience working with third-party vendors or external partners is preferred.
• Proven ability to manage escalations effectively in a fast-paced operational environment.

Who'll Excel?

The ideal candidate will consistently demonstrate:

• Reduction in customer complaints related to garment quality and processing standards.
• Improvement and control of rework rate across processed orders.
• Ensuring high on-time QA clearance rates to support smooth and timely dispatch operations.