EL1 Service Designer

• Executive Level 1
• Adelaide, SA; Brisbane, QLD; Canberra, ACT; Darwin, NT; Hobart, TAS; Melbourne, VIC; Perth, WA; Sydney, NSW
• $129,477 - $143,099

About The Department Of Employment And Workplace Relations

We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’– where our people reflect our purpose.

The Role

Reporting to the Director, Strategy and Planning the EL1 Service Designer will join a team focused on improving service experiences for Australians. This is a leadership role within a multidisciplinary agile environment, where you will drive human-centred design initiatives and collaborate across teams to deliver new and improved services.

As an EL1 Service Designer, you will lead research, design, and facilitation activities that shape future service experiences. You'll work closely with stakeholders, users, and internal teams to ensure services balance desirability, feasibility and viability while being inclusive and aligned with strategic goals.

You’ll be working independently under broad direction and will exemplify public service professionalism. You’ll adopt a principled approach to the Australian Public Service (APS) Values and Code of Conduct.

Duties and Responsibilities

Responsibilities of the EL1 Service Designer may include:

• Lead effective design engagements end-to-end that help solve stakeholder, user and agency challenges.
• Facilitate design thinking and co-design sessions with users and stakeholders.
• Conduct qualitative and quantitative user research, including interviews, surveys, and workshops.
• Develop personas, journey maps, service blueprints and other artefacts to visualise and improve services.
• Create and maintain complex customer journey maps that articulate key insights and demonstrate agency/cross-agency interdependencies.
• Translate research insights into actionable service design artefacts and recommendations.
• Advocate for user needs and ensure consistency across service touchpoints.
• Collaborate effectively within cross-functional agile teams and contribute to continuous improvement.
• Operationalise ways of working to keep stakeholders informed and aligned to the future state vision.
• Assess change impacts to customers and stakeholders and support change management.

How to Apply

Applicants are required to provide a summary (no more than 750 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

• upload a Curriculum Vitae
• provide contact details for 2 Referees.

Eligibility

Don’t meet all the role requirements?

At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Citizenship - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

Security Clearance - our successful candidate is required to hold, or have the ability to obtain, and maintain a Baseline security clearance.

Please refer to the Job Information Pack for more information about the role.

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