EMEA D365 Sales Key User - French Speaker

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB PURPOSE:

As a D365 Country Key User, you’ll be the go-to expert for Dynamics 365 Sales, Experlogix, and related tools. Acting as a key link between sales teams, management, and IT, you’ll drive efficiency, improve processes, and maximize system usage.

We’re looking for a proactive, analytical professional with strong problem-solving skills, D365 expertise, and the ability to train and support users in an international environment.

RESPONSIBILITIES:

• Ensure high-quality data management across accounts, contacts, activities, sales opportunities, territories, and quotes
• Create and maintain reports and dashboards to support business decisions
• Deliver onboarding and ongoing training for sales teams and maintain local training materials
• Provide day-to-day user support, troubleshoot issues, and manage tickets to resolution
• Drive user adoption of D365 and promote best practices across teams
• Gather feedback, support continuous improvements, and collaborate with global stakeholders
• Participate in testing activities and communicate system updates, changes, and enhancements proactively

EDUCATION, EXPERIENCE:

• Degree in Business Administration or relevant field
• 3+ years of experience in Sales Support, IT, Finance, or Sales
• Strong collaboration skills in a multicultural environment

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Fluency in English and French
• Proactive, solution-oriented mindset with strong analytical and problem-solving skills
• Excellent communication skills and ability to work cross-functionally in a global environment
• Confident Excel skills and solid CRM knowledge (Microsoft D365 or Salesforce)
• SAP experience is an advantage