Consumer Care Representative

Coca-Cola Beverages Africa

Phoenix

Description

Functional Capabilities

  • Consumer Complaint Handling and Resolution
  • Customer Service and Communication
  • Quality Incident Investigation Support
  • Complaint Trend Analysis and Reporting
  • Quality Data Capture and Case Management
  • Stakeholder Coordination (Internal and External)
  • CRM System Proficiency
  • Regulatory and Brand Compliance
  • Product Knowledge and Quality Insight
  • Documentation and Record Management