Customer Success Manager

Customer Success Manager

Reporting to: Head of Customer Success

Location: Hybrid – 3 days in our Dublin office

Job Type: Full-time

Salary: Based on experience

Start Date: ASAP

About SportsKey

We're SportsKey – a fast-growing global sports technology company on a mission to help more people play sport. Our software helps organisations save time, increase participation, and maximise the use of their sports facilities.

Our ambition is to become the best in the world at what we do. To get there, we're building a brilliant Customer Success team.

I'm Nick, Head of Customer Success at SportsKey. I'm looking for someone ambitious, organised, and genuinely good with people – who wants to own a book of business end-to-end, help sports organisations succeed, and grow their career as part of a team that truly cares about what it does.

The Role

As a Customer Success Manager at SportsKey, you'll own the full customer lifecycle for a dedicated book of business – from onboarding new customers and driving adoption, to identifying growth opportunities and securing renewals.

You'll be the primary point of contact for your customers, building strong relationships and ensuring they consistently get value from the platform. Specifically, you'll:

• Onboard new customers with structure and clarity, setting them up for long-term success from day one
• Drive adoption and growth by proactively identifying expansion opportunities and acting as a trusted advisor to your accounts
• Own renewals end-to-end – forecasting accurately, managing risk, and ensuring customers choose to grow with SportsKey year after year
• Act as the voice of the customer internally, sharing insights with our Product Team to shape the platform roadmap
• Contribute to support channels when needed, maintaining a consistently high standard of customer experience across the team

Who You Are

You're a great fit for this role if you:

• Are inspired by our mission and want your work to have real-world impact
• Enjoy building strong, long-term relationships and take genuine pride in your customers' success
• Are organised, proactive, and comfortable owning outcomes without being told what to do next
• Have a commercial mindset – you can spot an opportunity, make the case for it, and close it
• Communicate clearly, both with customers and cross-functionally

Requirements

• 3+ years of experience in a Customer Success, Account Management, or similar customer-facing role
• SaaS experience preferred
• Proven track record of managing a book of business and hitting retention or growth targets
• Excellent communication and organisational skills
• Comfortable managing multiple priorities in a fast-paced, customer-facing environment

Our Core Values

• Look for 1% improvements every day
• Own it. Deliver the results.
• Enjoy the journey and celebrate success
• Innovate
• Be the best in the world

How to Apply

Please email your CV and cover letter to [email protected]. Applications without a cover letter will not be considered.

Closing Date: Friday 3rd July