Position Summary
The IT Intern provides support to the Information Technology team by assisting with day-to-day technical operations, troubleshooting basic hardware and software issues, and supporting technology-related projects. This internship offers hands-on experience in a professional IT environment and provides an opportunity to develop technical, problem-solving, and customer service skills.
Essential Duties and Responsibilities
- Provide first-level technical support to employees for hardware, software, and connectivity issues.
- Assist with the setup, installation, and configuration of computers, printers, mobile devices, and other technology equipment.
- Help maintain inventory records of IT equipment and software licenses.
- Support user account creation, password resets, and access management tasks.
- Assist with system updates, software installations, and routine maintenance activities.
- Document technical issues, resolutions, and support requests.
- Participate in IT projects and technology improvement initiatives.
- Assist in troubleshooting network, hardware, and software problems under supervision.
- Follow IT security policies and procedures to help protect company information and systems.
- Perform other duties and special projects as assigned.
Qualifications/Education
- Currently pursuing an Associate's or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or a related field.
Experience
- Previous work experience is not required.
- Academic projects, coursework, certifications, or personal technology projects are a plus.
Knowledge, Skills, and Abilities
- Basic understanding of computer hardware, software, and networking concepts.
- Familiarity with Microsoft Windows and Microsoft Office applications.
- Strong problem-solving and analytical skills.
- Excellent customer service and communication skills.
- Ability to learn new technologies quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Ability to handle confidential information responsibly.