About The Company
Humana is a leading healthcare organization committed to transforming the way healthcare is delivered and experienced. With a focus on innovation, inclusivity, and excellence, Humana leverages advanced technology and data-driven solutions to improve health outcomes for its members. The company values diversity, integrity, and a collaborative work environment, fostering a culture that encourages continuous learning and growth. Humana’s dedication to community well-being and sustainable practices positions it as a trusted leader in the healthcare industry, dedicated to making a meaningful difference in people’s lives.
About The Role
We are seeking a highly skilled Automation Engineer with expertise in AI-enabled automation and enterprise workflow orchestration to join our dynamic team. In this role, you will be responsible for designing, developing, and implementing automation solutions that streamline IT Service Management (ITSM) and lifecycle workflows. Your primary focus will be on automating asset management, lifecycle activities, and integrating AI capabilities to enhance operational efficiency. You will collaborate with cross-functional teams to build scalable automation patterns, develop end-to-end workflows, and embed AI tools into operational processes. This position offers an exciting opportunity to influence enterprise-wide automation strategies, reduce manual effort, and improve decision-making through intelligent insights and integrations.
Qualifications
- Bachelor’s degree or equivalent work experience in Engineering, Computer Science, or related field
- 10+ years of experience in automation, integration, or software/platform engineering
- Proficiency with AI tools including Azure, Claude Code, and OpenAI
- Experience in simplifying complex operational processes through workflow automation
- Strong skills in APIs, scripting, and software development using Python and/or JavaScript
- Hands-on experience with ServiceNow development, configuration, and automation
- Knowledge of cloud technologies and automation frameworks, preferably Azure
- Excellent communication skills and systems thinking capabilities
- Ability to collaborate effectively across organizational boundaries
- Passion for automation, operational efficiency, and continuous improvement
Responsibilities
- Automate ITSM and lifecycle workflows, including asset management, end-of-life tracking, refresh orchestration, and compliance monitoring
- Develop AI skills and automation patterns to model optimal paths for end-of-life work orchestration and completion
- Create a catalog of repeatable skills for activities such as code-based updates and server/O/S migrations
- Design and implement automation solutions across incident, problem, and change management workflows
- Build end-to-end workflows connecting triggers, decision points, and execution to reduce manual effort and cycle time
- Integrate AI into operational workflows to enhance incident triage, routing, root cause analysis, and lifecycle risk modeling
- Leverage enterprise AI platforms such as Claude Code, Azure AI/OpenAI, Gemini, and internal AI solutions where applicable
- Optimize integration of enterprise platforms like ServiceNow, LeanIX, Apptio, and CMDB for seamless data flow and interoperability
- Develop dashboards and insights for lifecycle risk, incident patterns, root cause trends, and change success/failure rates
- Enable real-time operational visibility to support better prioritization and faster decision-making
- Establish scalable automation capabilities that application and technology teams can leverage annually for lifecycle activities
- Accelerate EOL lifecycle execution through AI-enabled orchestration, simplifying cross-team workflows
- Create standardized automation patterns and playbooks for logical EOL activities to ensure consistency
- Develop AI-driven visualization, inventory, and action plans to streamline decision-making and execution
- Promote rapid adoption of AI tools and skills across ITSM and TLM teams to optimize lifecycle management
- Enhance enterprise visibility into EOL risks and progress through automated insights and metrics
Benefits
- Comprehensive medical, dental, and vision insurance plans
- 401(k) retirement savings plan with company match
- Paid time off, including holidays, volunteer days, and parental leave
- Short-term and long-term disability coverage
- Life insurance and additional wellness programs
- Opportunities for professional development and career growth
- Remote work flexibility with support for home office setup
Equal Opportunity
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana is committed to affirmative action and equal employment opportunity in compliance with Section 503 of the Rehabilitation Act and VEVRAA. All employment decisions are based solely on valid job requirements, and the company promotes a diverse and inclusive workplace where all individuals can thrive.