User Experience Researcher

Creative Circle

Toronto

Description

Our Financial Services client is looking for a Senior UX Researcher to join their team.

This will be for 6+ months. 40 hours per week. Remote. The rate range is between $80-90 per hour, T4.

Key Responsibilities

  • Lead mixed‑methods research across discovery, concept validation, usability, and post‑launch evaluation
  • Develop research plans that combine qualitative depth with quantitative rigor
  • Run surveys, interviews, and usability tests to understand user needs, behaviors, and mental models
  • Synthesize insights into actionable recommendations that influence product and design decisions

Qualifications

  • 8+ years of UX research experience, ideally in financial services or fintech or other regulated industries
  • Strong command of qualitative methods (interviews, diary studies, concept testing, usability evaluation)
  • Strong command of quantitative methods (survey design, statistical analysis, behavioral data interpretation)
  • Experience simplifying complex financial concepts into intuitive, user‑friendly experiences
  • Ability to influence product strategy and communicate insights to senior stakeholders