Product Expert

Roles and responsibilities

• Troubleshoot and replicate issues related to the product and resolve them.
• Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
• Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
• Have thorough knowledge of the product while continuously working towards the product’s improvement.
• Achieve the KPI’S and objectives in the cadence set by the team.
• Learn and develop problem solving skill sets for product improvement.
• Flexible and receptive to change for continuous product transformation.

Must have

• Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
• Technical aptitude to troubleshoot application issues.
• Passion towards an amazing customer experience.
• Good interpersonal skills.
• Flexible to work 24/7.
• Good documentation skills to keep track of issues and tickets.
• Good knowledge of common apps and technologies in a professional environment.

Workspace requirements

• Private workroom with the ambience to handle calls.
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
• Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
• Power backup (if you have frequent power cut issues).