United States
1. About Our Client:
The organization operates in the revenue intelligence industry, focusing on transforming how revenue teams succeed by leveraging artificial intelligence. It offers a unified system that integrates data, insights, and workflows to support revenue teams in understanding their customers and automating sales processes. Serving over 5,000 companies worldwide, the organization aims to simplify complex sales workflows and enhance deal closure efficiency through AI-powered tools and applications.
2. About the Opportunity:
The Senior IT Service Desk Specialist role is designed to provide critical end-user support for hardware, software, and SaaS products across the company’s San Francisco office and remote US workforce. This position plays a key role in ensuring smooth IT operations by managing incident resolution and maintaining consistent communication with users and management. The role supports onboarding, user access management, and escalates technical issues, directly contributing to the organization’s operational efficiency and user satisfaction.
3. Responsibilities:
• Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, including login, application, performance, and connectivity
• Respond promptly to incidents and service requests
• Communicate incident status clearly to users, focusing on satisfaction
• Create and update documentation for issues and knowledge base
• Troubleshoot and escalate office-related issues such as A/V, printers, and network
• Support user onboarding through hardware deployment and training
• Manage user access during employee lifecycle events including pre-hire, onboarding, and separation
• Prioritize tasks and track progress independently
4. Requirements:
• Minimum 3 years of IT support experience
• Proven experience troubleshooting Windows and macOS environments
• Demonstrated ability to support remote employees
• Strong communication and interpersonal skills
• Ability to manage and prioritize multiple incidents and requests simultaneously
• Experience with user administration of Okta, Zoom, Slack, and Google Workspace
• Basic knowledge of network troubleshooting techniques
5. Pay Range and Compensation Package:
• The annual salary hiring range for this position is $108,000 to $132,000 USD
• Compensation depends on factors such as skills, qualifications, education, experience, and location
• Total compensation may include base salary, incentive compensation, bonus, equity, and benefits
6. Benefits & Perks:
• Medical, dental, and vision plans tailored to employee and family needs
• Flexible wellness stipend for health-related expenses
• Mental health coverage including therapy and coaching
• 401(k) retirement program
• Education and learning stipend for professional development
• Flexible vacation policy to support work-life balance
• Paid parental leave
• Company-wide recharge days each quarter
• Work from home stipend to support remote work success
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.