IAM Analyst

We are seeking an IAM Analyst to support enterprise Identity & Access Management operations on a 24x7, 365 Global Service Desk for a law firm. This individual will focus on core authentication support, access security, and IAM validation processes while working across both on-prem Active Directory and cloud-based Microsoft Entra ID / Azure environments. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.

These roles can sit fully remote. We will provide all necessary equipment needed for the role. You will accrue up to 10 days PTO, and paid holidays (you can also volunteer to work holidays as needed).

IAM shifts - (listed in EST but can sit anywhere). You have an hour lunch break and two 15 min breaks, otherwise you are logged in to your monitor.

• 12am-9am EST - Thu-Mon
• 6am-3pm EST - Fri-Tues
• 8am-5pm EST - Mon-Fri
• 12pm-9pm EST - Tue-Sat
• 4pm-1am EST - Sat-Wed

Key Responsibilities:

• Core Authentication Support
• Handle password resets, account unlocks, and MFA enrollment/troubleshooting
• Provide Tier 1–2 support for authentication and access-related issues
• Troubleshoot login failures, access denials, and identity-related incidents

Access & Identity Security:

• Validate user entitlements and ensure least-privilege access controls
• Support identity lifecycle processes (joiner / mover / leaver workflows)
• Assist in building and enhancing employee identity validation processes
• Participate in access reviews and certification activities Escalation & Testing
• Validate IAM-related escalations before routing to IAM engineering or SOC teams
• Support IAM system testing related to security threats and vulnerability assessments
• Monitor IAM systems for anomalies and assist with reporting and remediation efforts

Operational IAM Support:

• Administer users, groups, and permissions within Active Directory and Entra ID
• Fulfill access requests and ensure proper approvals and documentation
• Maintain clear documentation for IAM processes, policies, and troubleshooting
• Collaborate with Service Desk, Security, and Infrastructure teams

Qualifications

• 2-5 years of IAM experience
• Hands-on experience with Active Directory (on-prem) and Microsoft Entra ID (Azure AD) / Azure
• Strong understanding of IAM concepts (RBAC, SSO, MFA, least privilege) and Authentication protocols (LDAP, Kerberos, SAML preferred)
• Experience troubleshooting access, authentication, and identity issues
• Exposure to IAM ticketing workflows and service delivery models
• Strong documentation and communication skills

Compensation:

• $28/hr to $35/hr.

Exact compensation may vary based on several factors, including location, skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.