We are seeking a proactive, organised, and client-focused Assistant Office Administrator to join our team. This role is central to the operation of our property portfolio, supporting activities across sales, lettings, and property management. You'll be a key liaison between landlords, tenants, buyers, vendors, contractors, and internal teams, ensuring excellent service delivery at every stage of the property lifecycle.
Key Responsibilities: Sales & Lettings Support:
- Assist with the marketing of properties, including online listings, brochures, and photography coordination.
- Handle enquiries, arrange viewings, and support agents with sales and lettings progression.
- Liaise with vendors, buyers, landlords, and tenants throughout the transaction process.
- Prepare tenancy agreements, sales memorandums, and relevant documentation.
- Support referencing and compliance processes (e.g., Right to Rent, AML checks, etc.).
Property Management:
- Act as the first point of contact for tenants and landlords regarding maintenance and tenancy issues.
- Coordinate maintenance and repair works with contractors, ensuring timely resolution and quality standards.
- Conduct periodic property inspections and report findings.
- Manage rent increases and deposit returns.
- Ensure all properties comply with relevant legal requirements (e.g., gas safety, EICR, EPC).
Administrative & Operational:
- Maintain accurate records and update property management systems
- Track key dates and deadlines (e.g., tenancy expiries, compliance checks).
Skills & Experience:
- Previous experience in residential property sales, lettings, or management is essential.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office and property management software (e.g., JUPIX).
- Familiarity with UK property legislation and compliance (e.g., Tenancy Act, HMO regulations).
- A customer-centric mindset with the ability to handle difficult situations calmly and professionally.
Qualifications:
· Full UK driving licence is essential
What We Offer:
- Competitive salary
- Commission
- Ongoing training and career development opportunities.
- Friendly and supportive team environment.
Job Types: Full-time, Permanent
Ability to commute/relocate:
- Beeston NG9 2NG: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Estate Agency: 1 year (required)
Licence/Certification:
- Driving Licence (required)