Business Analyst

Contract: 12 Months Fixed Term Contract

Location - London or Chesterfield - Hybrid

What to expect

As a Business Analyst, you will join us on our journey and undertake a truly valuable role responsible for the delivery of functional strategies, always modelling the Post Office behaviours and demonstrating a Postmaster first mindset.

This role offers you a unique opportunity to contribute to shaping the future of our organisation and the communities we serve reviewing, analysing and evaluating Post Office business areas, user needs, business models, workflows and technological systems.

You will partner with stakeholders to map and analyse end‑to‑end business processes, identifying redundant or non‑value‑adding activities and recommending opportunities for removal or optimisation.

How our people behave is as important to Post Office, as what is delivered. The Business Analyst will role model the Post Office behaviours and demonstrate a Postmaster first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will be familair with concepts in Agile and Lean methodologies and frameworks.

As a Business Analyst you will have experience of business analysis in complex business focused change management. In addition to this, the ideal candidate will have:

• Experience of business analysis in complex business focused change management
• Proven experience in business process mapping and analysis, with the ability to document end-to-end processes clearly
• Ability to assess existing processes and implement enhancements to increase efficiency and effectiveness
• LEAN Six Sigma Green or equivalent
• Problem solving and critically thinking skills when managing complex business issues
• A business delivery focused outlook and strong all-round business acumen
• Expertise in conceptual modelling
• Familiarity with relevant platforms and tools e.g. Jira, Service Now