Job Title: AVP – Operations
Department: Administration
Reporting To: Medical Director (Patna Location)
Job Objective: To manage operations of hospital and hold direct responsibility of delivery of quality services to all patients
Scope:
- All Medical & Non-Medical Operations
- All Paramedical Incharges
- All Stores
- Medical Administration & Nursing
- Doctors (Level Defined)
Job Responsibilities:
- Direct responsible for entire range of medical & non-medical operations, continuous growth & development and operational viability of the hospital
- Provide oversight to the policies, procedures and protocols for the clinical care to ensure care is delivered in a safe and well-organized manner and thus works closely with all Clinicians, paramedical In-charges and Nursing
- Collaborate on integration of medical services into hospital’s overall comprehensive services
- Get actively involved in the process improvement, initiatives to improve care, treatment and services
- Gather feedback and analyze audit reports to ensure patient care is as per expected standards
- Ensures compliances to all statutory requirements for hospitals and liasoning with government bodies for various licenses – applications, follow up and inspection
- Participates as member in the following committees:
- Infection Control committee
- Credentialing and Privileging Committee
- Sexual Harassment committee
- Academic committee
- Reviews day to day operations of Diagnostic areas including Labs / Radiology / Blood bank.
- Does OPD/IPD coordination with Doctors / Nurses / Front Desk / Billing including seating arrangement of Doctors in respective OPDs.
- Participates in the recruitment & selection of staff and also get involved for Doctors’ (uptil certain level)
- Create culture of Operations meeting to discuss operational problems across all departments and responsible for the writing & circulating of minutes of the meeting.
- Deals with day to day operational issues for OPD / Diagnostics / Blood Bank / Emergency / IPD
- Participates in quality related committees/ meetings/ plans
- Accountable for review, selection and monitoring of all relevant contracts in the department
- Any other duties assigned by reporting authority
Educational Qualification: MBBS & MS/MD preferred. MBA / MHA
Experience & Skillset
- 18 – 20 years of experience, out of which 12+ year in operations/administration
- Good communication skills
- Liasoning skills
- Ability to maintain relationship with multiple stakeholders (Clinicians, Nursing, Quality, Admin, various government bodies, headquarters etc)