Front Office Agent at Hilton Berlin (m/f/*)

Job Description

For over 100 years, Hilton has been one of the most consistent and successful companies and a pioneer in the hospitality industry.

We want to continue making history!

To achieve this, a high level of professionalism is required.

The hospitality industry is one of the most exciting and diverse sectors, offering countless opportunities.

Show and share your passion and skills, express your individuality within our Hilton family, and grow with us.

Responsibilities

• From check-in to check-out—including room changes and billing—everything is in your hands
• You work with your team to ensure that departmental goals are met
• You handle guest complaints with ease
• You support and guide our trainees during your shift

Qualifications

What we expect from you

• You are passionate about your work and enjoy interacting with guests and colleagues
• You are motivated by and enjoy taking on new situations and challenges
• You are a go-getter and approach each day with a proactive attitude
• Your professionalism, flexibility, and empathy are a major asset to the team
• You have good German and English language skills
• Not a requirement, but we’d be delighted if you occasionally show interest in and support our social projects (e.g., volunteering at social institutions, donating goods, etc., or even just mentoring newcomers)

What we offer you

• Promotion of teamwork and camaraderie among employees
• Access to Hilton Worldwide University with thousands of free learning opportunities
• Regular internal training opportunities and professional development options
• Competitive, industry-standard pay based on collective bargaining agreement plus a lucrative upselling program for every front office employee
• Vacation entitlement in accordance with the collective bargaining agreement
• Work uniforms are provided and laundered
• Worldwide accommodation options at Hilton hotels (at employee rates so attractive that we’d rather not mention them here)
• Great employee benefits in areas such as shopping, flights, fashion, leisure, sports, tickets, housing, food, technology, mobile phone service, and more.
• Comprehensive welcome program and company orientation
• Great food at low prices in our in-house team restaurant

What else you should know

Every company has its own expectations for future employees—but as we all know, nobody is perfect. So please don’t let that discourage you. Feel free to apply anyway. What matters most to us is your personality—we can teach you anything you might be missing. In any case, we look forward to meeting you.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.