Administration Support Officer - Community Facilities

Administration Support Officer - Community Facilities

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community's goals in the Our Wollongong Our Future Community Strategic Plan 2035.

Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

Our community centres are welcoming, vibrant spaces where people come together to learn, connect and participate in community life.

From meetings and workshops to classes and events, our facilities support a wide range of activities for people of all backgrounds. With modern, flexible and affordable spaces, they are designed to meet the needs of our diverse community.

At the centre of it all is our team, helping community members, groups and organisations find the right space and creating positive experiences every day.

The opportunity

We're looking for a motivated and capable Administration Support Officer to join our team with solid administration experience. This is a dynamic, frontline role where no two days are the same. You'll be at the heart of our community spaces, helping ensure they remain welcoming, safe, and well run for everyone who uses them.

From connecting with customers to keeping operations running smoothly, you'll make a real impact every day. Find out more about what we do here: Community Centres and Halls

We offer a supportive and collaborative team environment where you'll have opportunities to grow and develop your skills. As part of a team delivering important services to the community, you'll also gain exposure to exciting upcoming projects, including the new Southern Suburbs Community Centre and Library, opening in 2027 and planning for facilities and developments in the West Dapto area, giving you the chance to be part of the future of community infrastructure.

This is a permanent full time 35 hour per week position. Salary from : $82,345 per annum, plus superannuation (Salary package will be assessed based on skills, experience and qualifications). A minimum increase of 3.25% to the salary from 1 July 2026 in accordance with Council's Enterprise Agreement.

What you will be doing

In this role, you will:

• Coordinate facility bookings and community use
• Deliver exceptional customer service via phone, email and face-to-face
• Support community groups, hirers, internal stakeholders, and the general public from all backgrounds, fostering inclusive and accessible community spaces
• Manage administrative and financial tasks such as invoicing and reconciliations
• Monitor facilities, maintenance needs and compliance requirements
• Help keep our community centres operating efficiently and seamlessly
• Promoting facilities through marketing initiatives
• Ensuring compliance with Council policies, WHS standards, and licence agreements

You'll join a small, supportive team working closely together in a collaborative, fast-paced environment. This is an on-site, customer-facing role working standard hours of 9:00am to 5:00pm, with a strong focus on teamwork and shared responsibility.

About you

We are looking for someone who is switched-on, adaptable and confident working both independently and as part of a team.

You will bring:

• Strong recent administration experience with the ability to work independently
• Strong frontline customer service skills with a focus on positive outcomes.
• Venue bookings or facility coordination experience.
• Excellent communication and interpersonal skills
• Strong IT and Microsoft Office skills
• Proven ability to manage competing priorities, multitask effectively, and deliver accurate work with strong attention to detail
• Ability to work collaboratively while also taking initiative
• A proactive, solutions-focused mindset
• You'll be comfortable dealing with a wide range of people and situations, including difficult or complex customer interactions, while maintaining professionalism and empathy.
• You have an understanding of general accounting procedures and facility management
• A commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage
• A current Class C driver's licence

Why you'll love working at Wollongong City Council!

* True work-life balance

We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.

* Great working conditions

Enjoy a 35-hour work week

* Career growth and recognition

We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.

* Generous leave provisions

Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.

* Health, safety, and wellbeing

We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships.

* A vibrant social culture

Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close 11:59pm, Monday 29 June 2026

Interviews for this role are anticipated to be held the week beginning Monday 6 July 2026.

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.