We can not provide sponsorship or work C2C. W2 only.
This is a 6-month contract opportunity (with possible extensions and/or conversion to permanent employment) through CDW working for our end client.
On-site role in Midtown East NYC. Candidates must be local to the area and available to work on site 5 days/week.
Position supports private equity partners in an in-office environment, business dress attire required (collared shirt/slacks)
Technical Skills Required:
White glove service experience
Strong troubleshooting on Windows
Expertise in O365
General hardware troubleshooting (monitors, desktops, etc.)
Physical layer support
Familiarity with ServiceNow (preferred, not required)
Ability to escalate and work with App Tower (handles application issues)
IT Services Specialist – Job Description
Responsibilities:
Help users resolve desktop hardware and software issues, including user account setup and related administrative duties (e.g., installing, upgrading, and supporting Windows desktop software and hardware).
Troubleshoot and resolve software, hardware, and peripheral device issues (e.g., network printers, scanners, VoIP phones).
Respond to requests for technical assistance in person, via phone, or electronically.
Provide remote computer and hardware setup and replacement, performing configurations and installations as needed
Provide white glove AV support for meetings throughout the day and liaise with Concierge Team
Track, log, and route problems/requests in ServiceNow, document resolutions, and collaborate with the team on next steps for ticket resolution.
Support the Manager of IT Services with routine maintenance and day-to-day duties, including server and network infrastructure monitoring (via the Infrastructure Team)
Maintain and troubleshoot mobile devices (iPhones)
Research and stay current with system information, changes, and updates to enhance user support.
Perform post-resolution follow-ups on help requests to ensure issue resolution.
Perform change management activities in support of vendor enhancements and customer requirements.
Liaise with other towers and participate in global IT projects
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
3+ years of experience in IT support, helpdesk, or a similar role.
Certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified Professional (MCP) – preferred but not mandatory