Trainee Helpdesk Support (Remote) – £30,000 + Training Provided – Entry Level

Trainee Helpdesk Support (Remote) – £30,000 + Training Provided – Entry Level

IT Helpdesk | Technical Support | Service Desk Analyst | 1st Line Support

Location: Remote

Salary: £28,000 – £32,000 per annum

Job Type: Full-Time / Permanent

Industry: IT Support / Technology / Customer Service

About the Role

We are recruiting on behalf of our client for an enthusiastic and customer-focused Trainee Helpdesk Support professional to join their growing remote IT team.

This is an excellent opportunity for individuals looking to start a career in technology. Full training is provided, making this role suitable for graduates, career changers, customer service professionals, and those with a passion for IT and problem-solving.

As a Trainee Helpdesk Support team member, you will provide first-line technical assistance to users, helping to resolve IT issues and ensuring excellent customer service.

Key Responsibilities

• Provide first-line IT support to customers and colleagues.
• Respond to technical queries via phone, email, and online ticketing systems.
• Troubleshoot hardware, software, and account-related issues.
• Log, track, and update support tickets accurately.
• Escalate complex issues to senior technical teams when required.
• Assist with user account management and password resets.
• Maintain accurate support documentation and records.
• Deliver a high standard of customer service.

Skills & Experience

• Interest in IT, technology, and technical support.
• Excellent communication and customer service skills.
• Good problem-solving and analytical abilities.
• Basic knowledge of Microsoft Windows and Microsoft Office.
• Comfortable using computers and online systems.
• Ability to work independently in a remote environment.
• Previous customer service, retail, hospitality, administration, or IT experience is beneficial.
• No commercial IT experience required – full training provided.

Benefits

• Fully remote working.
• Competitive salary package.
• Comprehensive IT training programme.
• Career progression opportunities within technical support and IT.
• Supportive and collaborative team environment.
• Company pension scheme.
• Employee wellbeing initiatives.
• Paid annual leave.

Why Join?

This role provides an excellent entry point into the IT industry, offering practical experience in technical support, customer service, troubleshooting, and service desk operations. It is ideal for individuals looking to build a long-term career in technology.

Application Process

Due to the high volume of applications, if you do not hear from us within 15 days of applying, please assume your application has been unsuccessful on this occasion.