Requirements
Description and Requirements
The Chief Information Officer (CIO) is a senior enterprise leadership role responsible for defining and delivering MetLife Australia’s end‑to‑end technology, digital, data and AI strategy. Guided by our purpose — always with you, building a more confident future — and our New Frontier strategy, this role ensures the alignment of business priorities, customer outcomes, risk management and technological innovation.
As a member of the Australian Leadership Team and Asia Technology Leadership Team, the CIO represents technology outcomes to the Board, regulators and external stakeholders, playing a critical role in shaping growth, operational resilience and competitive differentiation through digital transformation.
Key Responsibilities
- Define and deliver the enterprise technology, digital, data and AI strategy aligned to business priorities, customer outcomes and global standards.
- Lead end‑to‑end t ransformation, including roadmap, governance, funding, execution and adoption of AI‑enabled ways of working.
- Own enterprise Data & Analytics strategy, ensuring strong data architecture, governance, quality and regulatory compliance.
- Oversee technology architecture, platforms and application delivery, ensuring stability, scalability and alignment to business needs.
- Govern strategic SaaS platforms and vendor ecosystem to optimise performance, resilience, value and risk.
- Lead the enterprise PMO, driving p rioritisation, delivery governance, benefits realisation and modern delivery practices (Agile, DevSecOps).
- Accountable for cyber security, technology risk and regulatory compliance, including APRA obligations and regulator engagement.
- Represent technology externally, building strong partnerships with key clients, vendors and industry stakeholders.
- Own technology financials, including budgeting, investment prioritisation and cost optimisation.
- Lead and develop a high‑performin g, inclusive technology, data and PMO workforce, building future‑ready capability.
Required Qualifications
- Extensive (15+ years) technology leadership experience, ideally within insurance or financial services, delivering complex, regulated transformation programs.
- Proven experience leading multi‑disciplinary technology teams (architecture, engineering, infrastructure, cybersecurity) and building high‑performing organisations.
- Strong experience in technology strategy, enterprise architecture and SaaS/vendor management for mission‑critical platforms.
- Demonstrated ability to partner with executive stakeholders and influence strategic outcomes across business and technology domains.
- Strong track record delivering Digital, Data & AI transformation, including embedding AI‑enabled ways of working and governance in a regulated environment.
- Demonstrated leadership in AI strategy and adoption, including embedding AI-enabled capabilities to drive productivity, innovation and customer outcomes, supported by strong governance, ethical use and regulatory compliance
Preferred Qualifications
- Experience engaging with regulators and assurance functions (Risk, Compliance, Internal Audit), including managing remediation and sustaining control environments.
- Strong understanding of modern architecture and engineering patterns (cloud, APIs, data platforms, digital channels).
- Demonstrated success in large‑scale transformation, digital insurance or platform modernisation initiatives.
- Highly developed commercial acumen, with the ability to balance customer value, risk, cost and speed in decision‑making.
Benefits We Offer
When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.
About MetLife
Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!