Billing Representative

About the Company

HepQuant is a clinical laboratory with headquarters in Denver and a CLIA/CAP accredited lab in Aurora, Colorado. HepQuant develops noninvasive, blood-based quantitative tests that measure liver health. Our tests deliver information about liver cell function and portal-systemic shunting, attributes of liver disease that are associated with clinical outcomes. Results may be used by a physician in conjunction with clinical evaluation and other tests to aid clinical management.

About the Role

HepQuant is seeking a dedicated and detail-oriented Billing Patient Services Representative to join our Revenue Cycle team. This individual will support front-end billing operations for our clinical laboratory, including order entry, insurance verification, provider credentialing, patient communications, and claim support activities.

Responsibilities

• Perform daily front-end billing operations and support client billing activities.
• Ensure accurate and complete patient demographic and insurance information for billing purposes.
• Enter and maintain patient information within Salesforce and/or the Laboratory Information Management System (LIMS).
• Verify patient insurance eligibility through payer websites and portals.
• Process provider credentialing and enrollment applications with commercial and government payers, PPO networks, and other applicable entities.
• Contact patients regarding insurance coverage, financial responsibility, payment options, and outstanding balances.
• Assist with patient assistance programs and payment collection efforts.
• Interact with patients, providers, and payers to resolve billing inquiries and discrepancies.
• Coordinate with Client Services and other departments to resolve order, billing, and reimbursement issues.
• Manage medical records requests, including outreach, documentation, and follow-up.
• Review work for accuracy and completeness and maintain detailed records of billing activities.
• Schedule specimen collection appointments when applicable.
• Maintain strict confidentiality of patient information and comply with all HIPAA and privacy requirements.
• Follow all company policies, quality standards, safety procedures, and regulatory requirements.
• Perform other duties as assigned.

Qualifications

• Education: Requires a High School diploma or equivalent; Associates or Bachelors’ degree, preferred.

Experience

• 1-3 years of healthcare billing, revenue cycle, or medical office experience preferred.
• Experience in laboratory diagnostics, healthcare, medical device, biotech, biopharma, or related life sciences environments is a plus.
• Experience with insurance claims processing, reimbursement, collections, and cash application required.
• Prior customer service or call center experience preferred.
• Experience using billing platforms such as Quadax, Xifin, or Telcor is a plus.
• Experience working with Salesforce, CRM systems, and/or LIMS platforms preferred.

Knowledge, Skills, and Abilities:

• Working knowledge of CPT, PLA, and ICD-10 coding.
• Understanding of Medicare, Medicaid, commercial insurance plans, and payer reimbursement practices.
• Knowledge of provider enrollment and credentialing processes.
• Familiarity with laboratory terminology and clinical diagnostic testing environments.
• Strong customer service skills with the ability to communicate professionally and empathetically with patients, providers, and payers.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and time-management skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong problem-solving skills and ability to resolve billing-related issues independently.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work effectively both independently and as part of a collaborative team.
• Bilingual (English/Spanish) candidates are a plus, but not required.

Key Attributes

• Self-motivated and accountable.
• Strong work ethic and attention to detail.
• Positive, professional, and patient-focused attitude.
• Adaptable and comfortable in a dynamic, growing organization.
• Demonstrates initiative and a commitment to continuous improvement.

Pay range and compensation package

The rate for this position is $21-$34/hour ($43,680-$70,700 annualized). The actual compensation may vary based on work experience, education and skill level. The salary range is HepQuant’s good faith belief at the time of this posting.

Location: Remote. Candidates located in the Central or Mountain time zones are preferred but not required. We offer flexibility in scheduling and may consider adjusted work hours, including occasional evening coverage and limited Saturday hours, to support patients and providers across multiple time zones.

Travel: Position will require less than 5% travel via airplane, car, and overnight stays.

Benefits

Medical, Dental, Vision, Short and Long-Term Disability and AD&D, Life Insurance, 401(k) with company match, profit sharing program.

Apply

Apply online through LinkedIn. No phone calls, please. Note: no third-party recruiters will be enlisted for this search.

Equal Opportunity Statement

HepQuant is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.