Pay Range: $22/hr. - $24/hr.
Day to Day:
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Perform hardware break-fix on a variety of components and conduct network troubleshooting to resolve operational incidents that impact service availability.
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Install, rack, and cable new equipment, while also finding innovative solutions to complex problems within the data center.
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Participate in a primary responder rotation and provide after-hours support to monitor infrastructure, coordinate incident response, and escalate issues to senior technicians and management as needed.
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Contribute to a culture of safety by safely moving and lifting equipment, including the ability to lift up to 35 pounds alone and participate in group lifts for heavier items (36+ pounds).
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Work in a variety of environments, including cramped, elevated, and noisy areas, while performing physical tasks such as bending, stretching, and ascending ladders.
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Assist in training and onboarding new team members, sharing your knowledge and helping to foster a collaborative team environment.
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Travel within the regional work area using your own reliable vehicle to respond to various data center locations.
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Possible shift durations:
Sun - Wed (6:00AM to 4:30PM)
Sun - Wed (7:30AM to 6:00PM)
Sun - Wed (6:00PM to 4:30AM)
Sun - Wed (7:30PM to 6:00AM)
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Wed - Sat (6:00AM to 4:30PM)
Wed - Sat (7:30AM to 6:00PM)
Wed - Sat (6:00PM to 4:30AM)
Wed - Sat (7:30PM to 6:00AM)
Must Haves:
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2-5 years of overall work experience (IT or non-IT)
- Exposure to IT, networking, or hardware (academic, personal, or professional)
- Strong interest and eagerness to build a career in IT / infrastructure
- Strong communication skills and ability to work effectively in a team-oriented environment
- Ability to learn quickly and adapt in a fast-paced setting
- Comfortable working in physical environments (lifting equipment, standing for extended periods, climbing ladders, etc.)
- Willingness to work a flexible schedule, including nights, weekends, and on-call rotations
- Valid driver’s license and reliable personal vehicle for local travel between sites
Plusses:
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IT support / help desk experience (strongly preferred)
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Experience in customer-facing or service-based roles
- Hospitality (restaurants, hotels, front desk)
- Call center / customer support
- Field service / technician roles
- Warehouse or operations roles with strong teamwork components
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Certifications such as CompTIA A+ or Network+.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.