Software Tester

Payrate: $45.00- $53.00/hr.

Summary:

Customer Support Technology team design, build, and scale automation systems that improve release quality, engineering productivity, and service reliability across our customer support platforms.

Responsibilities:

• Design, build, and maintain scalable automation frameworks for UI, API, integration, regression, and smoke testing.
• Build automated validation coverage for backend services, APIs, and end-to-end workflows that support CS Tech experiences.
• Own critical-path UI automation for key agent and support workflows, while keeping most of the coverage at the API and integration layers for speed, maintainability, and signal quality.
• Integrate automated tests into CI/CD pipelines and release quality gates to improve deployment safety and release confidence.
• Partner with software engineers, product managers, QE, and platform teams to define practical test strategy early in the delivery lifecycle.
• Debug failures and product issues across UI interactions, network calls, APIs, integration points, and dependent services.
• Improve test reliability, suite execution time, and automation through strong engineering practices and reusable tooling.
• Support release validation, defect prevention, and root-cause analysis for complex quality and production issues.

Must Have Qualifications:

• BS/MS in Computer Science, Engineering, or equivalent practical experience.
• 4-7 years of experience in test automation, quality engineering, SDET, software engineering, or related areas with strong automation ownership.
• Strong programming / scripting skills in Java, Python, JavaScript, TypeScript, Go, or similar languages.
• Strong experience testing backend APIs and services, including request/response validation, integration validation, and service-level regression coverage.
• Strong experience building or maintaining UI automation for modern web applications and validating front-end-to-backend integration flows.
• Experience developing automation frameworks and integrating them into CI/CD and release workflows.
• Strong understanding of integration testing, regression strategy, smoke coverage, and release validation approaches.
• Strong debugging and troubleshooting capability across distributed systems, services, and UI/API interactions.
• Experience working in Agile development environments with Git-based workflows, code reviews, and cross-functional engineering collaboration.

Preferred Qualifications:

• Experience with customer support systems, workflow orchestration, enterprise integrations, or internal tools used by operations / agent teams.
• Experience with cloud-native systems, Kubernetes, Docker, and distributed environments.
• Familiarity with observability platforms and diagnostics using logs, metrics, traces, and alerting.
• Experience with nonfunctional, reliability, or operational validation in addition to functional automation.
• Experience with AI-assisted development, test generation, or intelligent automation tooling is a plus.
• What Success Looks Like
• Builds scalable automation that improves release quality and reduces manual validation effort.
• Improves deployment safety through automated quality gates and reliable release verification.
• Creates strong test coverage across APIs, integration points, and critical UI paths without over-indexing on brittle end-to-end suites.
• Demonstrates strong ownership, pragmatic engineering judgment, and cross-team collaboration.
• Help engineering teams ship faster and safely by improving automation quality, signal clarity, and operational confidence.

Pay Transparency: The typical base pay for this role across the U.S. is: $45.00- $53.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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