Learning Content Specialist

Join the Team at Adica Insurance – Working Holiday Visa holders welcome to apply!

Where people come first and possibilities follow.

About the Opportunity

We’re looking for a Learning Content Specialist to join our team on a 6-month contract basis, supporting a major transformation program.

This is a hands-on role where you’ll create and refine high-quality learning content that enables our people to confidently adopt new systems, processes, and ways of working. You’ll collaborate closely with subject matter experts, project teams, and operational stakeholders to develop clear, practical, and user-friendly materials.

We welcome applications from candidates on Working Holiday Visas, particularly those with strong experience in content development, insurance, or financial services who are ready to make an immediate impact.

What You’ll Be Responsible For

• Developing end-to-end learning materials including knowledge articles, procedures, operational guides, and policy documentation.
• Creating content from scratch based on system design, business requirements, and SME input.
• Translating complex insurance processes and system functionality into clear, user-friendly learning content.
• Reviewing and improving existing content for accuracy, consistency, and usability.
• Managing and maintaining content within knowledge management systems.
• What You’ll Bring
• Proven experience in learning/content development in a transformation or operational environment.
• Strong writing skills with the ability to simplify complex information into clear, structured content.
• Experience working with insurance platforms (Guidewire or Duck Creek preferred).
• Background in general insurance highly regarded.
• Experience using knowledge management systems.
• Strong attention to detail, quality assurance, and stakeholder collaboration skills.

This role is Ideal for candidates who can quickly get up to speed and confidently deliver high-quality outputs in a fast-paced program environment.

Why You’ll Love Working at Adica

At Adica, people are our greatest asset, and we’re committed to creating an environment where you can thrive. Recognised as an Employer of Choice, celebrating our commitment to culture, flexibility, and people-first values. Some of the benefits you’ll enjoy include:

• Big discounts on car insurance for you and your family.
• 14 weeks Paid Parental Leave for all parents, plus superannuation on both paid and unpaid leave (up to 52 weeks).
• Quarterly Wellbeing Leave days and the ability to swap Public Holidays.
• A supportive Wellbeing Program and year-round employee events.
• Recognition Programs through monthly awards and the annual Excellence Awards.
• Strong culture of internal progression and career development
• Access to the Go1 learning platform with thousands of courses
• Leadership development programs in partnership with Hello Monday to support and empower your growth as a leader
• Hybrid working model- the best of both worlds.
• Employee Assistance Program (EAP) – free, 24/7 support for you and your family.
• Be part of community initiatives, fundraising drives, and volunteer events throughout the year
• And more because your wellbeing matters to us.

Who We Are

Adica Insurance is an Australian-operated and regulated general insurer, backed by the global strength of the MS&AD Insurance Group, one of the world’s top 20 insurance and financial services groups.

Adica exists to make insurance more human, more helpful, more transparent, and more empowering for our customers. We support our people with the same care and clarity. Together, we’re creating a workplace where people thrive, teams collaborate, and customers feel truly supported.

What to Expect from Us

We aim to make the recruitment process as smooth and respectful of your time as possible.

Once you apply, our Talent Team will review your application. If your experience aligns with the role, we’ll be in touch for an initial phone conversation to get to know you better. From there, the process usually includes two interviews with our team.

Throughout the process, we’ll keep you informed and provide timely updates because we know how important clarity is when you are job hunting.

Accessibility & Support If you require any adjustments during the recruitment process, please let your recruiting contact know when they first reach out. We’re committed to creating an inclusive experience for everyone.

Ready to join a company where people come first and possibilities follow? Apply now, we’d love to hear from you.

Recruitment is being managed in-house. No agency contact, please.