Broker Compliance Consultant

Who are we?

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 110 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 340,000 customers settle over $143 billion worth of loans in FY25.

We’re not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We’re a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.

We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025!

About the role -

Reporting to and working collaboratively with the Head of Broker Compliance, you will be responsible for ‘Keeping our Brokers Safe’ through providing dedicated compliance support to a state based portfolio of LMG Mortgage brokers. You will be involved in providing compliance advice, coaching and oversight across the activities a broker carries out, using audits, data and insights to guide you as to where your time should be dedicated.

This will be a broker-facing role and you’ll be involved in solving “real life” problems as they arise at a BAU level, but also in coaching and educating brokers on meeting their core obligations, with a particular focus on Best Interest Duty. The role is very hands-on, requiring investment in not only understanding the priorities and operations of the business and our brokers, but also building relationships with key stakeholders.

Duties and Responsibilities -

Training & Education:

• Deliver quality Induction & compliance training within your state / portfolio
• Drive attendance to ensure maximum utilisation
• Coaching and education of credit representatives
• Facilitate group training sessions
• Continue to improve your system knowledge and usage
• Remediation and consequence management where standards are not met
• Provide input and insights to evolve training content and communications
• Training of all brokers in portfolio on Podium / My CRM & associated compliance tools
• Champion the use, resilience and development of Podium/ My CRM

Post review training:

• Manage own portfolio of mortgage brokers
• Usage of analytics for targeted file reviews in preparation of file selection and key focus areas
• Identification and conversion of brokers in portfolio to risk based
• approachSuccessful completion of corrective action coaching sessions for all brokers in portfolio in an agreed time frame
• Conduct further targeted coaching on qualitative aspects of a file review (i.e targeted review and coaching on note taking)
• ● Escalate Action Plans within parameters and timelines
• ● Maintain accurate records in OpenAFSL in a timely manner
• ● Manage expenditure within budget

Customer Experience:

• Attendance at PD/BD Days via hosting a stand to promote the education and compliance components
• Regular attendance and participation at Aggregator meetings and other state based meetings (Lender, BDM, etc)
• Actively promote completion of customer surveys issued post review/training
• Actively use broker feedback to improve the broker/customer experience
• Sharing of appropriate market intelligence across Lend, Aggregation & broader Broker Partnerships business
• Championing our service proposition and having respect for broker/customer at all times
• ProductivityParticipation in driving improvements in Business Excellence for LMG
• Identifying improvement opportunities and collaborating to create time savings across LMG
• Deliver on our key promises of ‘saving brokers time’ whilst also ‘keeping them safe’

Team:

• Fostering team environmentActively involved in creation and delivery of action plans and working with the broader team to reduce the amount of at risk brokers
• Attendance and participation team meetings and broader state check ins with the sales & distribution team
• Assisting with running and developing training content for all training
• Actively involved in working groups for process improvement

Skill and experience required

• Relevant tertiary qualifications, Certificate IV or Diploma in Mortgage Broking preferred
• Working knowledge of NCCP and a strong understanding of the broader regulatory regime particularly, in respect of ASIC obligations, privacy act and the Best Interest Duty
• Extensive experience in mortgage lending and/or broker businesses
• Strong stakeholder relationships experience

Our benefits -

Flexibility & Balance:

• Hybrid & Flexible Schedule: Enjoy a blend of collaborative in-office days (2 days) and remote work for the rest of the week
• 6 ‘Me’ Days: Extra leave to prioritise your wellbeing.
• Religious & Cultural Swap Leave: Trade a public holiday for one that’s meaningful to you.
• Extra Annual Leave: Need more time off? Purchase additional leave to recharge.

Family & Wellbeing

• 16 Weeks Paid Parental Leave: Plus up to 52 weeks of paid superannuation.
• Paid Fertility Treatment Leave: Support when navigating your fertility journey.
• 12 Days Personal Leave: Time off when life happens.
• Wellbeing Support: Prioritise your well-being with Sonder, our all-in-one easy to use mobile app for instant mental, medical, and personal safety support.

Growth & Development:

• Paid Study Leave: Support for your studies.
• L&D Programs: Grow your skillset and advance your career with tailored
• learning programs.Accelerate Program: Development opportunities for high performers.
• Community:LMG Share Tomorrow Foundation: Earn volunteer donation rewards and company donation matching.
• Paid Volunteer Day: Volunteer with paid time off

At LMG, we know that diversity and inclusion are key to our success. We're dedicated to building a workplace where everyone feels valued, respected, and supported—no matter their race, gender identity, sexual orientation, religion, age, or any other part of who they are. We understand that diverse perspectives fuel innovation and drive business growth. As an inclusive employer, we foster a culture where everyone has the opportunity to thrive and show up as their authentic selves every day.