Communications Associate

The P1 Internal Communications Associate supports the delivery, coordination, and continuous improvement of internal communications for the account team. This role is ideal for an individual with strong attention to detail, creativity, and effective communication skills, eager to develop their career within a dynamic, collaborative environment.

This role sits on the Culture & Engagement (C&E) Team which maintains a bird’s eye view of all lines of business on the JLL @ Capital One account to ensure we’re telling the holistic story of how we create impact in a memorable way. We are responsible for upholding the culture values and behaviors chosen by our account through strategic written and visual messaging, onboarding, events, learning opportunities, and overall account administration. Our goal is to ensure each member of the account team feels engaged, included and informed so they can provide exceptional service to our client.

This is a remote position and is open to applicants from any state in the US. If you prefer an in-office or hybrid working environment, offices are in Richmond (VA), Tysons (VA), New York (NY), Plano (TX) and Chicago (IL).

Key Responsibilities

• Develop engaging written and visual content—including PowerPoint presentations, newsletters, email campaigns, SharePoint portals, and other materials—for internal initiatives and communications.
• Draft, edit, test, and distribute internal communications such as email newsletters, announcements, case studies, one-pagers, and updates specific to the client account, maintaining accuracy and attention to detail in all deliverables.
• Assist in facilitating messaging and employee engagement on Slack and similar collaboration platforms, actively supporting events and activities that creatively connect and inform the account team.
• Assist with coordination of account-related events, including large-scale events, town halls, vendor coordination, and employee engagement activities.
• Participate in and communicate account-wide culture initiatives to foster a vibrant and inclusive working environment.
• Build and maintain strong, trusting relationships throughout the broader team by collaborating with account teams to gather information and develop tailored messaging for various internal audiences.
• Manage and update the internal SharePoint site, producing presentations and supporting materials for internal meetings and initiatives as needed.
• Monitor feedback and engagement metrics to evaluate communication effectiveness and recommend improvements.
• Provide administrative support for communications projects, including scheduling, document management, and reporting.

Required Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related discipline.
• 0-2 years of relevant professional experience (internships or volunteer experience within communications or client services acceptable).
• Proficient in Google Workspace (Surveys, Chat, Drive, Docs, Sheets, and more).
• Strong design proficiency with Microsoft Office Programs (Forms, Word, PowerPoint, Excel, SharePoint, and Outlook).
• Well-honed verbal, written, editing and listening skills.
• Strong organizational and project management abilities.
• Familiarity with internal communications and employee engagement concepts.
• Mindful attention to detail and a love for digging into data to pull out its story.
• Strong people skills with an elevated level of emotional intelligence.

Preferred Qualifications

• Experience with digital communication tools (SharePoint, Zoom, Slack, email platforms such as Poppulo).
• Experience with Adobe Suite a plus.
• Prior experience supporting internal communications within an account or client-focused environment.
• Knowledge of best practices for engaging distributed or remote teams.

Competencies

• Attention to detail
• Creativity
• Collaboration and teamwork
• Initiative
• Adaptability
• Professionalism
• Discretion and confidentiality

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where diverse people work naturally together to achieve remarkable things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...Apply today!

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 110,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.