Role: Operations Manager (Based in Suvarnabhumi Airport, Samut Prakan)
Responsible for the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards
Responsibilities
Business
- Ensure execution of operating standards that optimize returns on assets and increase sales and improves profits.
- Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
- Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
- Ensure crisis management system is followed as requires to maintain efficient operations.
- Ensure good public relations efforts as requires enhancing and preserving a good company image.
Sales
- Set sales target for the responsible areas and drive sales to achieve sales target.
- Evaluate sales trends and take appropriate action plan to close the sales gaps.
- Provide input to Area Managers and Restaurant Managers on local programs to maximize the impact of Local Store Marketing.
People
- With the agreement of the appropriate Human Resources Manager and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.
- Lead the team to create, develop and update any related procedures/ systems and operational manual.
- Coach, counsel and develop Area Managers and Restaurant Managers in the achievement of company standards and their personal development plans.
- Ensure proper training plan are successfully completed of all company restaurant personnel in relation to their development.
- Utilize a communication process to ensure all staff is aware of expectations and performance standards.
- Ensure that any government regulations are upheld by all management staff.
Customer
- Ensure 100% customer satisfaction at all time
- Ensure all restaurants operate at a high quality level of QSC standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
- Ensure Area Managers and Restaurant Managers resolve customer complaints in a proper and swift manner.
Central Kitchen, to improve overall productivity.
Perform other duties as assigned by General Manager.
Education/Qualification (Required and preferred education and professional qualification)
- At least bachelor's degree or higher in Business Administration, Marketing or any related fields
- At least 5 years in store operations role, with 5 years in management level, with experience in food service, hotel or retail industry would be advantage
- Experience with budgets, P&L statements, capital expenditures and forecasting
- Good working knowledge of standard or food safety and hygiene audits
- Proven retail operation experience with track record & achievements
Knowledge and Skills (relevant work experiences, knowledge, business skills, language, people skills required for the position)
- Strong business acumen with entrepreneurship
- Good working knowledge of standard or food safety and hygiene audit
Personal & Job Attributes / Capabilities (competencies for the right candidates)
- Driving for result (through a logical and systematic approach) with authenticity and Integrity
- Aligning strategies into results
- Planning & Organizing
- Building partnership and empowerment
- Coaching and develop others, build and develop team
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
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