Technical Product Manager

Description

Please note that this posting is for a contract assignment and is not a full-time employment opportunity with Amazon. Candidates selected for roles will be employed as contract workers through Amazon’s approved 3rd party Direct Source provider for the duration of the specified project and will not be an employee of Amazon.

Position Overview:

We are seeking a highly motivated Technical Product Manager - Salesforce to support a strategic initiative focused on the Salesforce ecosystem and Professional Services operations within AWS. This role will play a critical part in helping the organization rebuild business knowledge, document current-state processes, gather requirements, and shape future-state solutions across multiple Salesforce-based platforms.

The ideal candidate will possess a blend of product management, business process analysis, and Salesforce expertise, with the ability to work across business and technical teams to drive meaningful outcomes in a complex, evolving environment.

Key Responsibilities:

• Conduct stakeholder interviews to understand current business processes, operational challenges, and future needs.
• Gather, document, and prioritize business and technical requirements.
• Analyze and document end-to-end workflows across sales, service delivery, operations, and billing functions.
• Develop current-state and future-state process maps and recommendations.
• Partner with business leaders, end users, developers, and system owners to identify opportunities for process optimization and system improvements.
• Support strategic initiatives involving Salesforce and Professional Services Automation (PSA) platforms.
• Bridge communication between business stakeholders and technical teams to ensure requirements are clearly understood and implemented.
• Help establish baseline operational knowledge and documentation in areas where historical expertise has been lost or fragmented.
• Assist in evaluating long-term solutions and roadmap recommendations for Salesforce-related capabilities.

Required Qualifications:

• 5+ years of experience in Product Management, Technical Product Management or related roles.
• Experience gathering and documenting business and technical requirements.
• Strong understanding of Salesforce platform capabilities and business processes.
• Experience working directly with both business stakeholders and software development teams.
• Demonstrated ability to manage ambiguity and drive initiatives independently.
• Experience analyzing and improving business processes and operational workflows.
• Strong communication, facilitation, and stakeholder management skills.
• Proven ability to translate complex business needs into actionable requirements.

Preferred Qualifications:

• Experience supporting or managing Salesforce implementations, enhancements, or enterprise-wide Salesforce environments.
• Experience with Professional Services Automation (PSA) platforms.
• Experience with Certinia (formerly FinancialForce) or similar PSA solutions.
• Knowledge of resource planning, project financial management, time and expense tracking, invoicing, and billing processes.
• Previous experience in consulting, professional services, or enterprise SaaS environments.
• Technical background with exposure to Salesforce architecture, integrations, or development concepts.
• Experience working in large-scale enterprise environments with multiple stakeholder groups.

Ideal Candidate Profile:

The successful candidate will be a self-starter who thrives in highly ambiguous environments and demonstrates strong ownership. They will be comfortable conducting discovery, building relationships with stakeholders, synthesizing complex information, and helping define future business capabilities. Candidates with experience in Salesforce, Certinia/FinancialForce, Professional Services Operations, or enterprise CRM ecosystems will be particularly successful in this role.

Leadership Principles & Competencies:

Success in this role requires strong alignment to the following leadership behaviors:

• Ownership – Takes initiative, drives work independently, and follows through on commitments.
• Bias for Action – Moves quickly to gather information, make recommendations, and deliver results in uncertain environments.
• Customer-focused problem solving.
• Strong analytical and systems thinking.
• Effective cross-functional collaboration.

Work Environment:

• Hybrid work arrangement preferred.
• Candidates should be located near the designated office location and able to attend in-person meetings when required.
• Opportunity to work closely with business leaders, technical teams, and enterprise stakeholders on high-impact initiatives.

Nice-to-Have Experience:

• Salesforce Administration or Development background.
• Former Salesforce or Certinia/FinancialForce.
• Experience supporting Professional Services organizations.
• Product management experience within CRM, ERP, PSA, or operational systems environments.

This role offers a unique opportunity to help define and rebuild critical business capabilities while influencing the future direction of Salesforce and Professional Services operations within a large-scale enterprise environment.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Amazon.

The pay range that Tundra in good faith reasonably expects to pay for this position is $60.75/hour - $68.85/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.