GDI INFOTECH
Staffing & Recruiting
Level 2 IT Support Technician
Contract • Fully Remote
Yonkers, NY-based MSP
About the Opportunity
We are partnering with a growing Managed Service Provider based out of Yonkers, New York to place a sharp, self-driven Level 2 IT Support Technician on a contract basis. This is a fully remote engagement with a clear path to expand as the company scales. You will work directly alongside the CEO, giving you rare visibility and influence in a small, fast-moving shop. If you thrive in dynamic environments, take ownership of your work, and want to grow with a business — this is your opportunity.
Key Responsibilities
- Provide Level 2 remote IT support across a variety of client environments
- Administer and troubleshoot Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID / Azure AD)
- Support Azure cloud environments including virtual machines, resource groups, and access management
- Configure and troubleshoot VPN solutions, network gateways, and basic routing/switching
- Handle endpoint hardware issues remotely and coordinate on-site resolutions when needed
- Manage and respond to support tickets in a timely, client-facing manner — responsiveness is critical
- Document issues, configurations, and resolutions clearly
- Collaborate directly with the CEO and internal team on escalations and small projects
- Support onboarding and offboarding workflows for end users
Required Qualifications
- 2+ years of hands-on IT support experience in a managed services or multi-client environment
- Strong proficiency with Microsoft 365 administration — this is a non-negotiable requirement
- Working knowledge of Azure (VMs, Entra ID, conditional access, resource management)
- Familiarity with VPN technologies, network gateways, and basic firewall/routing concepts
- Experience with hardware support and troubleshooting (laptops, desktops, peripherals)
- Excellent communication skills; must be client-facing, professional, and highly responsive
- Proven ability to work independently across multiple client environments simultaneously
- Self-sufficient and resourceful, able to research and resolve issues without heavy oversight
Preferred / Nice to Have
- Microsoft certifications (MS-900, MD-102, AZ-104, AZ-900) or equivalent industry certs (CompTIA A+, Network+, Security+)
- Active side projects, home labs, or self-directed learning that reflect a passion for technology
- Experience working in small business or startup environments with direct executive exposure
- Familiarity with RMM/PSA platforms (ConnectWise, Autotask, NinjaRMM, etc.)
- Exposure to cloud networking, DNS, DHCP, and hybrid identity environments
Who You Are
- Energetic, curious, and eager to tackle new challenges
- A fast mover who doesn’t wait to be told what to do next
- Comfortable wearing multiple hats in a small company setting
- Someone who takes pride in being the person clients can count on to respond quickly
- Open to contract/consulting arrangements, including potentially supporting multiple clients
- Interested in growing with a company long-term as headcount and scope expand
Engagement Details
Type: Contract (W2 or C2C)
Schedule: Flexible, with opportunity increasing as the company grows
Location: Fully Remote — open to candidates nationwide
Reporting: Direct exposure to the CEO
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