Campus Support Officer

Are you calm under pressure, great with people, and passionate about creating a safe, respectful and welcoming campus environment? We’re looking for Campus Support Officers to join our dedicated Campus Support team and help us deliver an exceptional student-centred, security and support service to our university community. We have a number of roles available on both the day and night teams.

As a Campus Support Officer, you will play a key role in keeping our students, staff, visitors and facilities safe. At the heart of this role is a commitment to the student experience—ensuring every interaction is professional, respectful, and supportive, while maintaining clear and appropriate boundaries.

Working as part of a supportive team, you’ll provide a prompt, calm and boundaried first response to incidents and enquiries. You will manage incidents confidently and consistently, balancing empathy with professionalism, and ensuring appropriate escalation where required.

You will provide a responsive security presence across our campuses, operate control room systems, and act as a friendly, visible ambassador for the University, helpful first point of contact.

Every day is different, and you’ll work across a range of environments—from patrols and reception duties to emergency situations and major University events.

What you’ll be doing

• Delivering excellent customer service as an ambassador for UWE
• Carrying out internal and external patrols on foot or by vehicle
• Managing and responding to incidents, including challenging or distressing situations
• Operating security systems including CCTV, access control, intruder detection and alarms
• Providing professional control room and front-of-house services
• Supporting University events such as Open Days and Moving In
• Maintaining accurate records, logs and incident reports
• Working collaboratively with other campus teams
• Supporting gritting/snow clearance during adverse weather when required
• Ensuring buildings are secure and communal areas are safe and accessible

About You

You are a calm, confident and approachable professional who understands that the student experience is at the heart of everything we do, while recognising your role in supporting the wider university community, including staff and visitors.

You take pride in delivering a prompt, safe and clearly boundaried first response, ensuring that everyone you engage with feels respected, supported and treated fairly. You are skilled at balancing empathy with professionalism—able to provide reassurance and understanding to students, while maintaining clear boundaries and applying policies consistently.

You communicate effectively with people from diverse backgrounds and feel confident adapting your approach depending on the situation—whether supporting a distressed student, assisting a member of staff, or helping a visitor navigate campus safely.

Resilient under pressure, you remain composed in challenging and emergency situations, making sound decisions that prioritise safety, wellbeing and a positive experience. You understand when to take action, when to provide support, and when to escalate appropriately.

As a team player, you work collaboratively with colleagues and university partners to deliver a consistent, high-quality service that reflects our commitment to a safe, inclusive and student-focused environment for all.

Ideally, you will bring:

• Experience in a customer-facing, security or support role
• The ability to deliver a calm, proportionate and boundaried first response
• Strong interpersonal and communication skills
• Good judgement and confidence in upholding policies and expectations
• A proactive approach to safety and enhancing the student experience

Above all, you are someone who is committed to creating an environment where students are supported to thrive, and where staff and visitors feel equally safe, welcomed and respected.

What we’re looking for

Essential:

• A good standard of general education or relevant security experience in a large organisation
• Evidence of excellent customer service skills
• Full UK Driving Licence
• First Aid at Work (or willingness to train)
• Ability to work up to 12-hour shifts, including moving unaided across varied terrain

Desirable:

• NVQ Level 2 in Security Guarding or similar qualification
• Understanding of fire evacuation procedures and health & safety guidance

Where you will be working

UWE Bristol is a campus-based University, with vibrant campus communities that are central to student life.

In this role, you’ll be required to work across all of our campuses, this role is based on campus for all your time.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol , our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges.

We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community .

We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds. Diversity is our strength, enhancing creativity, decision‑making, and problem‑solving. Join our supportive community and thrive.

UWE Bristol is committed to building a diverse and inclusive workforce that reflects the community we serve. We encourage applications from underrepresented groups and particularly welcome applications from global majority female candidates, as this group is currently under-represented in this area. All appointments are made strictly on individual merit.

We recognise the value of different perspectives in delivering an excellent, student-centred service and are committed to creating an environment where all colleagues feel welcomed, respected and supported. Inclusive and respectful engagement is fundamental across our community and underpins how we ensure students, staff and visitors feel safe and supported.

As a Disability Confident employer, we encourage applications from disabled or neurodivergent candidates.

Further information

If you would like to speak to us to find out more about this role, please contact Sharon Evans on 0117 328 2439 email: [email protected] or Marianne Reed 0117 3287625 email [email protected]

The post is a permanent appointment working 12 hour day or night shifts which are: 7am to 7pm or 7pm to 7am on a 4 on, 4 off shift pattern. Due to the shift patterns and the need to ensure 24/7 cover at each campus and outer sites, it is not possible for this post to be a job share opportunity.

Salary -

Days - £31,348 - £33,963

Nights - £34,181 - £38,493

This is a full -time, permanent post. The salary and allowances shown above are for 40 hours per week however the post is an average of 42 hours per week, therefore this post attracts 2 hours time off in lieu (TOIL) per week which is pre-programmed into your leave allowance.

Please indicate your shift preference (Days/Nights) on your application.

This post requires DBS clearance.

Applicants will be invited to a recruitment session for an informal discussion and the opportunity to fully understand the role before a final shortlisting for interview.

Right to Work in the UK

If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist . This role is not eligible for Skilled Worker visa sponsorship.

Please note that UWE Bristol does not cover any visa or health surcharge costs.

Next Steps

We’d love to hear from you - if this role excites you, please complete our application form as soon as possible and tell us how your skills and experience meet the criteria listed in the Person Specification, using clear and relevant examples wherever possible.

We’ll keep you informed of the outcome by email once shortlisting is complete.