This position is located at the DMV Headquarters in Sacramento.
Final Filing Date: 6/24/2026
Job Code #: JC- 521222
The California Department of Motor Vehicles (DMV) Digital Services Division is seeking a detail-oriented and motivated Analyst I to support enterprise digital transformation initiatives. This entry-level position plays a key role in the modernization of DMV services by contributing to data analytics, process improvement efforts, and Artificial Intelligence (AI)-related projects.
Key Responsibilities
- Support digital transformation projects across DMV programs and services.
- Analyze operational and customer service data to identify trends, opportunities, and performance improvements.
- Assist in developing and documenting business processes, workflows, and process improvement recommendations.
- Contribute to AI-related initiatives through research, data analysis, testing, and project coordination activities.
- Prepare reports, dashboards, presentations, and other analytical deliverables for leadership and stakeholders.
- Collaborate with cross-functional teams to support project implementation and organizational change efforts.
- Monitor and evaluate digital service performance metrics and customer experience outcomes.
- Assist in gathering business requirements and documenting project needs.
- Support continuous improvement efforts that enhance efficiency, accessibility, and customer satisfaction.
Desired Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by the quality and breadth of experience, the following factors will be used to competitively evaluate candidates:
- Proficiency with data analysis tools and techniques.
- Familiarity with basic AI concepts and applications.
- Experience with process mapping and business process improvement methodologies.
- Strong Microsoft Excel and SQL skills.
- Familiarity with data visualization platforms such as Tableau or Power BI.
- Ability to manage multiple assignments and priorities in a fast-paced environment.
- Strong analytical, communication, and problem-solving skills.
- Ability to work collaboratively with diverse teams and stakeholders.
- Interest in public sector innovation, digital services, and customer experience improvement.
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