About the House of Creed
Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand-weighed and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.
At The House of Creed, we are continuing to strengthen our on-site technology support to deliver a seamless and high-quality user experience—and we’re looking for an IT Support Intern to help bring this to life.
This is a hands-on, customer-focused role, acting as the primary on-site IT contact for a local office, supporting day-to-day technical needs, managing incidents, and ensuring employees remain connected, productive, and fully supported.
Your Mission
The Information Technology Intern will provide on-site IT support for a local office of approximately 70 users, within a larger organisation supported by a centralised shared service model.
This role is primarily focused on delivering a high-quality customer experience, ensuring users receive timely support for IT issues, and maintaining accurate asset and ticket records. The intern will act as the primary on-site IT contact, working closely with the central service desk for escalation and resolution of more complex issues.
What You’ll Do
- Act as the primary on-site IT presence, directing walk-up queries to raise the required requests and incidents to the central service desk.
- Log, update, and manage incidents and service requests using ServiceNow.
- Troubleshoot common in office issues related to hardware and peripherals.
- Maintain communications to ensure accurate IT asset tracking within Service now, including device allocation, stock levels, and lifecycle updates.
- Ensure all tickets are clearly documented, with appropriate categorisation and timely updates.
- Escalate unresolved issues to the central service desk in line with defined processes.
- Communicate effectively with users, providing clear updates and managing expectations.
- Support meeting rooms and collaboration tools to ensure smooth day-to-day operations.
Who You Are
Essential:
- Strong customer service mindset with a proactive and approachable attitude.
- Good communication skills, both verbal and written.
- Basic understanding of IT systems and troubleshooting concepts.
- Ability to follow processes, document accurately, and manage multiple requests.
- Comfortable working independently as the sole on-site IT contact.
Desirable:
- Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint).
- Exposure to ticketing systems such as ServiceNow.
- Interest in IT support or technology as a career path.
Personal Attributes
- Reliable and organised with strong attention to detail.
- Calm and professional under pressure.
- Willing to take ownership of issues through to resolution or escalation.
- Comfortable working in a structured, process-driven environment.
Why Join Us
- Be part of a growing global retail transformation
- Work across diverse markets and store formats
- A high-impact role with strong visibility and ownership
Additional Information
- Duration: 12-month internship.
- Location: Fully on-site, office based between St Paul's Cathedral and Barbican.
- Eligibility: Suitable for school leavers or university students.