Identify opportunities to improve efficiency across the auto-finance lifecycle, including customer acquisition, application processing, approval workflows, servicing and collections
Design and implement AI-powered agents and automation solutions to streamline business operations
Reduce manual effort, improve turnaround time and enhance customer experience through workflow optimization
AI Agent Deployment
Build and deploy practical AI agents using existing AI models, APIs and automation platforms
Leverage AI technologies to support customer interactions, information collection, qualification, approval assistance and collections processes
Continuously monitor and improve agent performance and business impact
Product & Cross-functional Collaboration
Work closely with business, product and engineering teams to translate operational challenges into scalable solutions
Drive implementation from concept to deployment, ensuring measurable business outcomes
Coordinate across multiple overseas markets and local stakeholders
Market Localization
Adapt AI-driven workflows and customer engagement solutions for different international markets
Support multilingual customer journeys and localized operational requirements
Optimize AI-enabled communication across messaging and digital channels
Requirements
Must Have
5+ years of experience in Product, Solutions, Automation, Business Transformation, Operations Excellence, Fintech or related fields
Proven track record of improving business processes through automation, workflow optimization or digital transformation initiatives
Strong understanding of operational workflows and customer journeys
Ability to work across business and technical teams to drive execution
Preferred
Experience deploying AI agents, workflow automation tools or conversational AI solutions
Experience in fintech, lending, marketplaces, SaaS or transaction-based businesses
Familiarity with tools such as OpenAI, Claude, Gemini, Cursor, N8N, Langflow, Dify, Flowise or similar platforms
Experience operating across Southeast Asia or international markets