Customer Management Specialist

Job Description

Join our team as a Customer Management Specialist

Help us reduce motor claims complaints and uplift the customer experience.

About The Role

We’re seeking talented people to join a newly formed team focused on supporting complex motor claims and preventing complaints. As a Customer Management Specialist, you’ll use data and reporting tools to monitor claims and take early action where needed. You’ll work closely with internal teams to ensure consistent service, operational efficiency, and positive outcomes — with visibility to senior leadership as part of a broader service uplift initiative.

This role is set to begin on the 27 th of July 2026.

Key Responsibilities

• Identify and manage motor claims requiring additional support to prevent complaints.
• Monitor claims using reporting tools and data, taking proactive action as needed.
• Deliver empathetic, customer-focused service while maintaining operational standards.
• Ensure accurate case management and timely, informed decision-making.
• Contribute to a positive team culture by supporting colleagues and sharing knowledge.
• Demonstrated experience in customer service, supported by strong communication skills and a genuine commitment to empathetic service.
• The ability to manage competing priorities effectively in a fast-paced, high-pressure environment.

What We’re Looking For

• Experience in customer service with strong communication and empathy.
• Ability to manage multiple tasks in a fast-paced, high-pressure environment.
• Proficiency in using systems and reporting tools for claims monitoring.
• Demonstrated ability to meet targets while balancing customer and operational needs.
• Knowledge of motor claims processes and the customer journey.
• Alignment with Suncorp’s values — speaking up for customers, adapting to change, collaborating with others, and celebrating team success.

Why this role matters

This role enhances our ability to progress motor claims effectively and reduce complaints by providing focused, proactive support. You will be complementing existing teams and contribute to a broader uplift in service quality — with impact visible to senior leadership.

What We Can Offer You

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.