Assistant Branch Manager

Company Description Bajaj Finserv, founded in April 2007, is the financial services arm of the Bajaj Group and one of India’s most diversified non-banking financial companies (NBFCs). The organization offers an extensive range of products across lending, insurance, and wealth advisory, with 24 products across 12 product lines. Known for its focus on innovation and excellence, Bajaj Finserv aims to move beyond “good” to “great” in every aspect of its business. The company has a strong nationwide presence, with its footprint spanning the length and breadth of India, creating opportunities for growth-minded professionals.

Role Description This is a full-time, on-site Assistant Branch Manager role based in Pune. The Assistant Branch Manager will support overall branch operations, including supervising daily activities, ensuring compliance with company policies, and maintaining high standards of customer service. Responsibilities include assisting in achieving branch sales and revenue targets, guiding and mentoring branch staff, and monitoring performance against key metrics. The role involves managing customer queries and escalations, coordinating with internal teams for smooth processing of loans and other financial products, and ensuring proper documentation and risk controls. The Assistant Branch Manager will also contribute to local business development initiatives, identify cross-selling opportunities, and support the Branch Manager in strategic planning and reporting.

Qualifications

• Proven experience in retail banking, NBFC operations, or financial services branch management, preferably in a customer-facing role.
• Strong people management skills, including team supervision, coaching, and performance monitoring.
• Excellent customer service orientation, with the ability to handle escalations and build long-term client relationships.
• Solid understanding of lending, insurance, or wealth advisory products and basic credit and risk principles.
• Good analytical and problem-solving skills, with the ability to use data and reports for decision-making and branch performance improvement.
• Effective communication and interpersonal skills for engaging with customers, team members, and cross-functional stakeholders.
• Comfort with technology and digital tools used in branch operations, customer onboarding, and reporting.
• Bachelor’s degree in Finance, Business, Commerce, or a related field; a postgraduate degree or relevant professional certifications is an advantage.
• Ability to work in a fast-paced, target-driven environment with high levels of integrity and adherence to regulatory and organizational policies.