Business Operations Specialist

About Trive

Trive is a group of financial companies providing global investment, credit, banking, wealth and insurance services based in Netherlands and United States, operated mainly from our Istanbul headquarters.

About Trive Credit

Trive Credit, founded in 2015, is a digital consumer lending group with operations in Europe, Asia and North America. Company has experienced rapid growth by utilizing extensive automation and data-driven insights throughout its operations, issuing over 3 million loans since its inception, including single-payment loans, installment loans, and lines of credit.

Trive Credit is a dynamic fintech company with a 70-person team, embodying a true fintech spirit in every aspect of its culture and operations, achieving 98% automation across its processes to drive efficiency and innovation.

Job Description

We are seeking a detail-oriented and analytical Business Operations Specialist to join our team. In this role, you will be responsible for monitoring and analyzing transactions to identify potential risks, ensure compliance with regulatory requirements.

Also, this role involves overseeing card and payment operations, resolving disputes, detecting fraud, and contributing to the development of our systems and processes.

Key Responsibilities

• Monitor daily financial transactions to identify unusual or suspicious activities,
• Conduct thorough analyses of transactions and escalate issues to the appropriate teams,
• Manage card operations, payment operations and dispute processes,
• Provide insights and recommendations for system improvements and process enhancements,
• Participate actively in all stages of operational processes, from detection to resolution,
• Ensure compliance with internal policies and external regulatory standards,
• Collaborate with cross-functional teams to streamline workflows and improve efficiency,
• Maintain detailed documentation and records for all operational and monitoring activities,
• Stay informed about industry trends, regulations, and best practices regarding the related operational processes.

Qualifications

• Bachelor’s degree in finance, business administration, or a related field,
• 1+ years of experience in transactions monitoring, business operations, or a related role,
• Analytical mindset with good problem-solving skills,
• Proficiency in relevant software tools and data analysis platforms including having solid knowledge of MS Office applications,
• Strong communication skills and attention to detail,
• Advanced written and verbal English communication skills (Spanish-speaking is a plus),
• Must be accustomed to work with strict and busy deadline policies.