United Kingdom
Role Purpose
Lead the team at the sharp end of every funding decision.
Bizbritain has helped over 10,000 founders start, grow, or buy a business, and the Loan Proposers and Loan Approvers are the people who make that happen. As Team Manager, you'll build, structure, and develop that team into a genuinely high-performing one.
It's a role that holds three things at once: hitting commercial targets, getting the right outcome for every customer, and meeting our regulatory and contractual obligations as a British Business Bank delivery partner. You'll own all three, setting the operating rhythm, coaching people to do their best work, and delivering results through the team you build.
If you're the kind of manager who gets a real kick out of watching someone you've coached land a result they couldn't have a year ago, you'll be right at home here.
Reporting Line & Key Relationships
Reports to: Business Performance Manager
Key stakeholders:
Business Performance Manager (performance & delivery)
Compliance Manager (quality, risk & regulatory adherence)
Senior Loan Approver (file quality & decisioning standards)
Sales & Marketing Manager (pipeline & lead generation)
Team Structure
Direct management of Loan Proposers and Loan Approvers
Oversight of a hybrid and remote team
Close operational partnership with the Senior Loan Approver
Key Accountabilities
1. Team Leadership & Operating Rhythm
Lead, coach, and develop a multi-functional team to deliver consistent, high-quality performance
Implement and run a structured operating rhythm using the EOS framework, including weekly team meetings focused on performance, priorities, and issue resolution
Conduct quarterly in-depth 1:1s focused on development, performance, and progression
Create a culture of accountability, ownership, and continuous improvement
Effectively manage engagement and performance across hybrid and remote team members
2. KPI Delivery & Commercial Performance
Own and deliver the following monthly outcomes:
Loan delivery in line with contracted delivery plan
60% lead-to-loan conversion rate
£10,000+ monthly brokerage commission income
≥75% partner referral rate
≥40% customer feedback / Trustpilot engagement
≥80% Right First Time (quality metric)
<1% complaints and appeals rate
Full adherence to contracted SLAs
In practice:
Monitor and manage performance daily/weekly, taking proactive corrective action
Translate KPIs into clear team activity and expectations
Balance commercial delivery with quality and compliance
3. Performance Reporting & Data Insight
Report on key performance metrics weekly and monthly to the Business Performance Manager
Ensure accuracy and consistency of all performance data and reporting
Analyse performance data to identify trends, root causes of issues, and opportunities for improvement
Present clear, actionable insights to improve conversion, efficiency, quality, and overall team performance
4. Compliance, Quality & Risk Management
Work in close collaboration with the Compliance Manager to monitor and improve quality and compliance metrics
Ensure full adherence to FCA regulations, KYC standards, and internal policies
Partner with the Senior Loan Approver to:
Review monthly file checks and improve quality outcomes
Monitor complaints and appeals, identifying root causes and reducing recurrence
Ensure all activity aligns with the Scheme Handbook and Consumer Duty principles
5. Incentives & Consumer Duty Alignment
Regularly review and refine the team bonus scheme to ensure:
Alignment with Consumer Duty
Fair customer outcomes
Strong linkage to company performance metrics
Ensure incentives drive the right behaviours, balancing volume, quality, and compliance
6. Pipeline, Lead Strategy & Delivery Planning
Work with Sales & Marketing to ensure sufficient lead flow to meet delivery targets
Align pipeline volume with conversion rates and team capacity
Monitor pipeline health and take proactive action to prevent delivery gaps
Ensure efficient progression of applicants through the customer journey
7. Customer Journey & Continuous Improvement
Identify and implement improvements to the customer journey
Reduce processing times while maintaining quality and compliance
Use data to identify bottlenecks, inefficiencies, and drop-off points
Drive efficiency across systems, processes, and team workflows
8. Stakeholder Management
Build strong, effective relationships across internal stakeholders
Collaborate cross-functionally to improve delivery, quality, and performance
Maintain and enhance the company’s reputation through professional conduct
Values & Behavioural Expectations
Alignment to company values :
Resilience – Maintains performance under pressure and leads the team through challenges
Accountability – Owns results and holds others to high standards
Integrity – Ensures ethical and compliant decision-making
Proactivity – Anticipates risks and acts early
People First – Invests in team and customer outcomes
Forward Thinking – Continuously improves processes and performance
Skills & Experience
Proven experience in team leadership and performance management
Strong analytical capability with the ability to interpret data and drive improvements
Experience working to and delivering against KPIs in a commercial environment
Understanding of regulated environments (FCA, KYC, fraud preferred)
Excellent coaching, communication, and stakeholder management skills
Highly organised with strong attention to detail
Salary
Starting salary: £38,000 -£42,000
PLEASE NOTE – WE ONLY ACCEPT APPLICATIONS THROUGH OUR PLATFORM – TO APPLY –
CLICK HERE - https://web.pynea.com/application/job/66335abf-7500-47ac-81d2-6a455d64187b
Pay: £38,000.00-£42,000.00 per year
Benefits: