Head of Engineering

Head of Engineering – Customer Onboarding, Financial Crime & Fraud

Shape the Future of Customer Safety and Banking Excellenc

e

We are seeking an exceptional engineering leader to drive the strategic execution of our Customer Onboarding and Mastery, Financial Crime, and Fraud technology agenda. This is a high-impact leadership role responsible for translating strategic ambitions into delivery outcomes while leading multiple engineering teams across critical business domain

s.

You will combine deep technology leadership, strong business acumen, and a passion for protecting customers to deliver innovative, scalable, and secure solutions that support our growth and strengthen customer tru

st.

What You'll Be Responsible

For

* Translate strategic ambitions across Customer Onboarding and Mastery, Financial Crime, and Fraud into an integrated technology roadmap and lead its execution from concept through to deli

very.* Lead and inspire multiple engineering teams to deliver business outcomes across these critical dom

ains.* Partner closely with business stakeholders and product owners to shape requirements, validate solutions, and ensure successful delivery through showcases and post-production monito

ring.* Take ownership of both solution delivery and operational excellence, ensuring applications are reliable, resilient, and supported through strong Site Reliability Engineering (SRE) pract

ices.* Lead cyber security and software currency initiatives, ensuring platforms remain secure, compliant, and up to date through ongoing patching and mainten

ance.* Build, develop, and coach high-performing engineering teams, creating an environment where individuals can thrive and grow their car

eers.* Establish and communicate a clear technology vision that aligns engineering outcomes with business priori

ties.* Drive operational excellence, delivery discipline, and continuous improvement across teams and platf

orms.* Influence and collaborate with senior executives and stakeholders to shape strategic thinking and secure support for key initiat

ives.* Lead complex programs of work, navigating challenges with resilience while maintaining momentum and delivery outc

omes.

What You'll

Bring

* Significant experience leading large-scale engineering organisations within banking, financial services, or similarly regulated indu

stries.* Strong domain expertise in Customer Onboarding, Financial Crime, Fraud, Financial Crime Compliance, Customer Identity, or related

areas.* Deep understanding of Australian and/or global banking markets, including operating models, industry challenges, and emerging

trends.* Proven experience building and scaling engineering teams while fostering a culture of accountability, innovation, and continuous le

arning.* Demonstrated success delivering complex technology transformation programs and strategic business ou

tcomes.* Strong stakeholder management skills with the ability to influence executive leaders and navigate competing prio

rities.* Exceptional communication skills, capable of translating complex technical concepts into business ou

tcomes.* Experience leading technology operations, production support, reliability engineering, and cyber security uplift initi

atives.* A passion for protecting customers and improving experiences through technology-driven sol

utions.

Why

Join Us?

This is an opportunity to lead technology that directly impacts customer safety, trust, and experience at scale. You will work alongside senior leaders to shape strategic direction, influence enterprise-wide outcomes, and build high-performing teams that make a meaningful di

fference.

If you're a visionary engineering leader who thrives at the intersection of technology, business, and customer protection, we'd love to hear

from you.