Description
Responsibilities:
- Represent "Voice of the Customer” within the Assembly Plant
- Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation
- Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area.
- Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN))
- Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets)
- Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved.
- Collaborate and lead internal and external resources to achieve project/program timing.
- Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEA's and other risk assessment tools.
- Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented and maintained (i.e. Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility)
- Partner with Process Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects are identified, measured (trends) and issues are attacked.
- Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center).
- Protect product design intent and function while assisting with identification and solutions of manufacturing constraints.
- Empowered to escalate product related issues including: stopping the line and executing yard holds/PRIs where needed.
- Ensure adherence to all associated standards for proper handling and installation of related components
- Manage the implementation of Product/Process Changes through Risk Assessment and station readiness process (PERs, IAAs, CNs and Station Change Management)
- Perform critical Yard Hold/Product Related Issue (PRI) activities to ensure vehicle quality, mitigation of risks and prompt release of units
- Support Quality & Customer Safety Pillar by leading resolution of Quality issues
Requirements:
- Well versed in both Microsoft and Google applications
- .Ability to perform data analysis to identify top issues, summarize trends, distinctions, and effectiveness of corrective actions and continuous improvement activities
- .Effective presentation/public speaking skills (comfortable presenting to all levels of the organization from hourly employees to senior management)
- .Experience with problem solving tools
- .Able to demonstrate both coaching and teaching
- .Self-motivated and directed
- .Ability to thrive in a high intensity environment while working on multiple projects
- .A passion for spending time on the shop floor and fully understanding the build process from a 4M1D standpoint (man, method, machine, material, and design)
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Preferred
- : Advanced Degr
- eeReactive Green Belt / Black Belt Certificatio
- n.Previous experience in resolving complex issues; including root cause, repairs, et
- c.Previous experience in Product Engineering and/ or Vehicle Integration / Development at supplier or Tier 1 Automotive Manufacture
- r.Previous Manufacturing and/or Quality experience within a vehicle/Component assembly pla
nt
Educatio
- n: Bachelor's degree or higher in the fields of Mechanical Engineering, Electrical Engineering or Mechanical Engineering Technology from an accredited university (other Engineering degrees, in combination with relevant experience may be considere
- d).Mechanical Engineering or Engineering Technology degrees prefer
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