Director Fines & Debt Operations

• Drive fairness, transparency, and modernisation across critical fines and debt services that touch millions of people each year.
• Exciting ongoing employment opportunity.
• Total remuneration package starts from $247,264.
• Based in either Parramatta, Lithgow, Maitland, Wollongong or Gosford – Ability to travel to all locations is required.

About the role

Revenue NSW (RNSW) is seeking a forward thinking operational leader to oversee the end to‑ end delivery of our Fines & Debt Operations - a fast paced, high‑volume, technology enabled‑ environment responsible for 3.5 million fines and over 500,000 state debt matters each year.

This is a rare opportunity to lead a large and diverse workforce, modernise core systems and processes, and strengthen a highly visible public service in NSW. Your leadership will directly influence community trust, fairness, equity, and the customer experience for people across the state.

As Director Fines & Debt Operations you will:

• Lead a large workforce of 2 direct and approximately 200 indirect reports across multiple regional and metropolitan sites in data, adjudication, payments, compliance and enforcement functions.
• Drive the modernisation of the state debt system reshaping how RNSW manages fines and debt.
• Identify performance trends, operational risks, and improvement opportunities — ensuring processes, systems and delivery models are contemporary, reliable and transparent.
• Drive technology uplift, automation and digital enhancements that increase efficiency, reduce risk, and improve customer outcomes.
• Be responsible for ensuring financial governance, effective resource allocation and value for money outcomes across all service streams.
• Navigate a complex operating environment with significant public, ministerial and media visibility where accuracy, fairness and operational excellence are essential.
• Collaborate closely with other functions within RNSW ensuring seamless integration across new strategies and technology platforms.
• Partner closely with stakeholders such as NSW Police, Transport for NSW, Road Safety, SIRA, iCare, Councils and Local Government authorities.

We’re seeking a confident and motivated individual who possesses:

• Senior leadership experience in largescale operations.
• The ability to motivate a large team in a high volume, process intensive and high profile role embedding new ways of working.
• A disciplined operational risk mindset and an unwavering commitment to fairness and integrity.
• A modern technology mindset with insight into automation, AI and system modernisation.
• Exceptional communication and stakeholder leadership, including capability to represent RNSW in national industry forums.
• Strong commercial acumen and comfort with complex financial environments.
• A willingness to get into the detail while still setting strategic direction.

If you are a forward thinking‑leader who thrives in complex operational environments, excited in the opportunity to embed new ways of working within a new team and leverage technology – apply now!

For more information on the role and its accountabilities, click here to view the role description.

About Us

Revenue NSW is a division of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting taxes and duties, managing fines, administering grants and recovering debt. We are part way through an ambitious transformation in culture, service delivery and digital.

To learn more about Revenue NSW click here.

For enquiries regarding this position, please contact Andrew Vouthivong, Senior Advisor Talent Acquisition via [email protected].

Closing date: Wednesday 24 June 2026 (9:59am).

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. A cover letter is not mandatory but please include it in the same document as your CV if you wish to provide one.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected].

For more information, please visit

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Information on adjustments available for the recruitment process