Austin
Job Description
Must Have Technical/Functional Skills:
Owns delivery coordination for their hub. Single point of contact to the Architect for resourcing,
scheduling and escalation. Accountable for SLA adherence and utilization reporting.
TECHNICAL SKILLS
• ServiceNow project delivery scoping and coordination
• Risk and issue management
• Agile delivery execution
• Capacity Planning, Sprint and backlog management
• ServiceNow PPM, PMO and reporting tools
BEHAVIOURS
▸Stakeholder mgmt across TCS and ServiceNow
▸Escalation handling and conflict resolution
▸Onboarding coordination for new TCS resources
CERTIFICATIONS: PMP or equivalent · CSA preferred · Agile certified
Salary Range: $82,000 - $140,000 a year
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