Fraud Manager

Senior Manager, Fraud and Financial Crime Strategy

Who are 118118 Money?

At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.

Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.

With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading—your next opportunity to contribute to our mission could be just a few clicks away!

What you’ll do

We are looking for an experienced Senior Fraud & Financial Crime Strategy Manager to support our first line fraud and financial crime capability. This role will play a key part in translating strategic priorities into an effective control framework and operational approach across fraud, AML and broader financial crime risks. Reporting to the Head of Fraud and Financial Crime, you will work closely with the MLRO and DMLRO to ensure our controls are effective, scalable and increasingly leverage advanced and AI-driven approaches.

You will play a key role in ensuring the business is equipped to both use AI to strengthen detection capabilities and respond to the increasing use of AI by criminals, protecting both our customers and the firm.

This role requires someone who is hands on, with strong fraud expertise who will bring knowledge of financial crime regulation and practice, combined with the ability to provide insight and improve controls and operational delivery in a fast-paced environment.

Key responsibilities

• Understanding and articulating to the wider business the fraud and wider financial crime risk that the business faces today and is likely to face in the future as bad actors adapt and begin to use new technology
• Maintain the technical fraud and financial crime strategy, providing insight, analysis and recommendations that support the Head of Fraud & Financial Crime in setting the firm's overall strategic direction.
• Support the development and continuous enhancement of the fraud and financial crime operating model through technical expertise, analysis and process improvement recommendations.
• Support the Head of Fraud and Financial Crime and work closely with the MLRO and Compliance to design, implement, evidence and continuously improve the fraud and financial crime control framework
• Develop business cases and technical proposals for new controls, technologies and detection capabilities.
• Take a hands-on role in investigating issues, reviewing controls and supporting the resolution of complex fraud and financial crime problems

What you need

• Extensive Experience of Fraud in the UK across both new business onboarding and existing customers covering card and revolving credit portfolios
• Advanced analytics capability, the successful candidate will deliver this both personally and through the team so must be capable of completing detailed analytics from initial data access through to final report/presentations with clear recommendations
• Pro AI, looking at how AI can both impact the risks to the business, and how it can be used to better detect and manage Fraud and Financial Crime Risks
• Strong understanding of fraud and financial crime regulation and expectations, with the ability to translate these into practical first line controls and processes
• Leverage external networks (e.g. industry forums, intelligence groups, law enforcement engagement) to stay informed of emerging threats and best practice
• Experience building or transforming fraud and/or financial crime capabilities, including implementation of tooling and systems
• Pragmatic and commercially minded, able to balance strong controls with business outcomes
• Comfortable operating in a fast-paced, evolving environment
• Comfortable operating in ambiguity, making informed decisions in a rapidly evolving threat and regulatory landscape
• Experience coaching, mentoring and managing teams.
• Forward-looking, with the ability to challenge existing approaches and proactively evolve controls in line with emerging threats
• Strong judgment and decision-making capability in complex situations
• Collaborative and able to build effective working relationships across teams
• Hands-on approach, with the ability to operate across both strategy and execution

What's in it for you?

• A competitive salary
• Flexible, hybrid working opportunities.
• Company bonus scheme - if the business does well, you should get rewarded for your hard work.
• 25 days annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five.
• Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary.
• Eye test – you can claim a freebie each year, or if your needs change.
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing.
• A strong ethos of equality, diversity, and inclusion.
• Wide business exposure, in terms of business disciplines, projects and stakeholders.
• Direct contribution to business transformation and growth.
• Huge learning and career progression opportunities.
• Being valued as an individual from our team.
• Full training, support and mentoring to develop a successful career in financial services.

Like what you’ve heard? Great - apply now!

As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know by emailing [email protected] and we’ll do our best to accommodate them.

Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an excititing future!

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.