Director Customer & Business Partner Support

Director Customer & Business Partner Support

• Shape the strategic partnerships and customer support services that underpin how councils, government agencies and businesses across NSW manage fines and state debt.
• Exciting ongoing employment opportunity.
• Total remuneration package starts from $233,641.
• Based in either Parramatta, Lithgow, Maitland, Gosford or Wollongong – Ability to travel to all locations is required.

About the role

Revenue NSW is seeking an exceptional and commercially savvy senior executive to lead its Customer & Business Partner Support function with Fines & Debt. The team manages relationships with more than 150 business partners, including 128 local councils, major state agencies such as Transport for NSW, and essential service organisations like Sydney Water. You will ensure our partners are onboarded effectively, supported consistently, and confident in Revenue NSW’s ability to collect revenue on their behalf with integrity, transparency and excellence.

As Director, Customer & Business Partner Support, you will:

• Oversee 3 direct and 120 indirect reports across multi‑disciplinary teams including Business Partner Management, Onboarding, and customer support operations.
• Maintain and grow strong relationships with councils, semi‑government agencies and state partners ensuring Revenue NSW delivers on its commitments and provides high‑quality, efficient services.
• Lead the attraction and onboarding of new business partners, ensuring seamless integration into Revenue NSW’s systems and service environment.
• Oversee the onboarding of new clients
• Provide accurate advice on legislative interpretation and decisions, particularly around cautions, enforcement reviews and policy application.
• Champion continuous improvement and technology adoption to enhance partner services and operational efficiency across fines and debt ecosystems.

We’re seeking an influential, relationship driven leader who possesses:

• Experience building and managing large-scale partnerships with councils, government agencies or regulated sectors.
• A strong understanding of legislation and an ability to make confident, well‑reasoned decisions on sensitive customer matters.
• Commercial acumen capable of developing pricing models, understanding cost structures and managing commercial agreements with partners.
• Experience operating within environments subject to Ministerial attention, public scrutiny and legislative oversight.
• Strength in managing large teams, with strong people leadership and the ability to embed new ways of working.
• Strategic thinking, including experience contributing to or shaping organisational strategy and business cases.

If you are interested in leading a state-wide portfolio of over 150 strategic partners, apply now!

About Us

Revenue NSW is a division of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting taxes and duties, managing fines, administering grants and recovering debt. We are part way through an ambitious transformation in culture, service delivery and digital.

To learn more about Revenue NSW click here.

For enquiries regarding this position, please contact Andrew Vouthivong, Senior Advisor Talent Acquisition via [email protected].

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. A cover letter is not mandatory but please include it in the same document as your CV if you wish to provide one.

Click Here to access the Role Description .

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 24 June 2026 (9:59am)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected].

For more information, please visit

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