Purpose of the Role
The Local Technical Consultant (TC) is responsible for ensuring that customers' smart card solutions (SIM, eSIM, eUICC, M2M, etc.) are successfully delivered, function as required, and are maintained throughout the project lifecycle.
The TC is responsible for product scoping, technical consulting, and technical support for telecom customers. The role also coordinates closely with Corporate, Regional Technical Support, and Research & Development teams to develop new applications and products, as well as enhance existing solutions based on customer requirements.
Main Responsibilities
Pre-Sales (Field Application Engineering)
- Act as the primary technical expert for IDEMIA's product and solution portfolio, maintaining a strong understanding of the product roadmap.
- Serve as the main technical interface between customers and IDEMIA for product-related matters.
- Scope and recommend products and solutions that meet customer requirements.
- Promote IDEMIA's products and services and increase customer awareness of available solutions.
- Provide feedback to the Product Business Line regarding customer technical requirements to support product roadmap definition, in close coordination with Sales and Marketing teams.
- Provide ongoing technical support to sales and distribution channels and contribute to sales presentations, tender responses, and proposals.
- Evaluate customer requirements and product specifications.
Customer Project Management Coordination
Coordinate with Research & Development and Regional Technical Support teams throughout project execution, including:
- Defining functional requirement specifications.
- Supporting product development activities.
- Conducting product functional validation with customers.
- Ensuring timely communication and alignment among stakeholders.
Post-Sales
- Maintain close relationships with customers' technical counterparts and actively participate in product specification reviews to identify upselling opportunities and influence future product evolution.
- Support customer quality complaints through first-level local troubleshooting.
- Work closely with the Quality team to investigate and resolve product issues and coordinate responses and communications with customers.
Experience & Background
- Minimum 5 years of experience in technical support, technical consulting, or field application engineering roles supporting Japanese customers.
- Understanding of software programming or embedded software development, including: User requirement clarification and specification preparation. Application design, with the ability to read and understand application designs and menu flowcharts prepared by Research & Development teams. Software testing and validation. Technical troubleshooting.
- Bachelor’s degree in engineering, Telecommunications, Computer Science, Software Engineering, or a related discipline from a recognized institution.
- Knowledge of Java Card, 3GPP, ETSI, GlobalPlatform, and ISO 7816 standards. Candidates without direct experience should be willing and capable of learning these technologies.
- Basic understanding of cryptography concepts, including: Symmetric and asymmetric algorithms, Public Key Infrastructure (PKI), Authentication mechanisms, Digital certificates.
Education
- Bachelor's degree or above.
Languages
- Japanese: Native level.
- English: Intermediate level.
Technical Skills
- Technical writing, including requirements gathering and technical documentation.
- Strong ability to learn and understand new technologies, including Java Card, smart card technologies, 3GPP, ETSI, and ISO standards.
- Knowledge of smart card product features and application design.
- Customer requirements analysis.
- Troubleshooting and problem-solving.
- Software testing and validation methodologies.